Active Secret Clearance

• Collaborates effectively with coworkers, leadership, and clients while building strong relationships.• Provides expertise in financial services, the financial service industry, products, and solutions. • Learns and adapts to new information and technology platforms.• Educates clients on how to conduct financial transactions through self-service technologies.• Applies strong critical thinking and problem-solving skills to meet client needs and expectations.• Provides input on office standard operating procedures in order to drive business efficiency and innovation.

• Discussed strategic and operational planning and concerns with regional senior leadership on a routine basis.• Researched, compiled, and analyzed company and financial best practices and contingency plans in order to prioritize managerial processes that enhance workplace efficiencies and continuity of operations.• Improved and implemented strategic measures and standard operating procedures for service teams within Wells Fargo; successfully increased customer service evaluations over current year course. • Provided after actions reports to drive lessons learned and financial best practices. • Worked across the company with other branches in order to drive regional successes.• Directly impacted items with employees assigned to risk management, federal regulatory compliance, and acquisitions in order to maintain a well-rounded understanding of banking operations.• Participated in monthly branch management and senior leadership meetings to discuss programmatic changes for the region; budgetary concerns, schedules, future projects, acquisition plans, risk management.