PROFESSIONAL SUMMARYDedicated Senior Learning and Development Professional with a unique combination of adult learning and business acumen based on a formal education in business and workplace/adult learning(Masters) and an extensive background in training development, sales and leadership. Highly skilled in using a systematic and collaborative approach to add value to organizations, developing quality learning strategies and programs designed to drive results. Proven communicator, facilitator and leader who continually demonstrates a passion for learning and a strong work ethic to develop people and groups within organizations. Thrives in an environment that values organization learning and encourages people to think creatively and strategically.Specialties: benchmarking, coaching, communication skills, competitive, conflict management, customer relations, customer satisfaction, executive management, functional, human resources, leadership, negotiation, organizational skills, receiving, research, retail, sales, sales training, strategic, team management, training programs, workshops,