- Led end-to-end product development lifecycle, resulting in successful product releases, including Mentor routing feature that increased user engagement by 30%.- Streamlined marketing collateral preparation process, resulting in 40% decrease in turnaround time and improved brand consistency across channels.- Maintained open and effective communication with stakeholders, ensuring timely updates on project milestones and meeting all deadlines consistently.- Led the planning and execution of successful external product launches, effectively coordinating cross-functional teams, and resulting in 40% increase in product adoption within the first quarter, exceeding sales targets and driving market expansion.

- Demonstrated effective communication skills by clearly communicating key performance indicators (KPIs) to executive management, enabling informed decision-making and driving 20% increase in overall revenue.- Orchestrated successful customer retention strategies to enhance brand awareness and generate leads, leading to 15% increase in customer retention rate and 30% growth in customer referrals.- Collaborated with marketing managers to develop and implement innovative marketing policies, resulting in remarkable 77% quarterly increase in onboarding end users, expanding market reach and driving revenue growth.- Fostered trust and aligned business objectives by diligently maintaining an accurately achievable roadmap, resulting in a 25% reduction in project delivery time and improved alignment between product development and business goals.- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning meetings.

- Facilitated comprehensive product demonstrations to customers, effectively showing key features and benefits to secure new business opportunities.- Actively collated customer feedback and insights to guide product enhancements, resulting in a 25% increase in user satisfaction.- Analyzed competitor products and customer feedback to identify opportunities for product differentiation and innovation.- Ensured accurate representation of product features and benefits by providing inputs on sales and marketing collaterals.- Conducted thorough market research to identify emerging trends, customer needs, and competitive environment.

- Developed and maintained strong customer relationships, resulting in a 25% increase in customer retention.- Collaborated with the sales team to develop sales strategies and share best practices, contributing to team success.- Developed and implemented effective prospecting strategies, resulting in an increase in the acquisition of new clients by 25% by leveraging networking and referrals.- Influenced prospective customers with product presentations and demonstrations, emphasizing features and advantages of the service provided.- Conducted sales presentations and demonstrations to potential customers, effectively conveying product benefits and features.- Consistently achieved and exceeded personal sales targets, ranking among the top performers within the company.

- Prepare and manage correspondence, reports and documents.- Communicate verbally and in writing to answer inquiries and provide information.- Liaise with internal and external contacts.- Handle incoming mail, vetting of email, creating suitable responses on behalf of Director where appropriate.- Set up work procedures and maintained filing systems.- Maintained database and managed office supplies.- Handle all personal files, inquiries and processes with confidentiality.- Assist with organising meetings.

- Scheduled recruitment of staff.- Provided management and administrative support to members of staff, motivated them towards optimum service to improve educational outcomes for the students.- Attended to students’ enrollment and admission.- Verified employee expense report for accuracy. - Administered payroll and maintained employee records.- Planned and organised highly successful professional learning programs for members of staff to develop their leadership and teaching skills.

- Developed and facilitated all new-hire orientations. - Interacted with customers providing them with information and addressing enquiries related to products and services.- Handled customers’ needs and resolved issues.- Maintained the auditing of all work and sales activities to ensure a smooth running of the organisation.- Ensured that daily reports of all activities carried out by all members of staff are submitted to the manager.- Ensured that quality standard is administered in the delivery of services when attending to customers.- Increased sales to 80% by introducing new and additional products and services.