Developed and implemented the company’s first project management office (PMO) to give cohesive infrastructure, tools and methods across IT teams and infrastructure, including its tools, processes, methodologies, and test environments. Results:Enabled the company to go public by developing, evolving, and ensuring a scalable IT structure required for its business units (HR, Finance, Marketing, Legal and Sales). Managed team of 4 high-producing technical project managers, 2 scrum masters, 4 scrum teams, and a Jira administrator working in a cloud environment running 36 projects simultaneously. Championed and implemented standardized, adaptable IT processes, and procedures particular to Elastic’s environment; wrote first Systems Development Lifecycle methodology and expanded and refined it over time.Spearheaded tools selection, strategy and drove adoption and evolution of Agile and Jira. Selected and grew a model that would best fit the environment and hired and trained personnel.Implemented a transparent, thorough communications plan relaying priorities, allocation of resources, and inspiring a spirit of cooperation among staff as they understood “larger picture” and business initiatives. Developed the PMO training strategy, created onboarding materials, and onboarded all technical project managers, ensuring they understood foundations of the IT infrastructure and their roles to support it.

For this start-up, defined, developed strategy for and implemented web and mobile health and wellness products marketed to the commercial, health exchange, health plans, and Medicaid markets. Directed team of 5 product managers and business analysts who managed an entire suite of products from development, testing, product introduction, gathering consumer feedback, updating to innovate, and maintenance. Crafted products that were so innovative and successful this profitable start-up was sold to a major health insurer in 3 yrs. Built a stable yet dynamic environment that could quickly develop and implement new innovative end-user applications, maintaining end-user interest and satisfaction and propelling sales. Built success by following best-practices processes for visioning, strategy, development, continuous improvement. Collaborated across the organization to align IT strategy and platform investments as an engineering division to ensure a coordinated development effort focused on successful client experience.After the company sale to the insurer:Integrated the cultures and operations of two diverse operations (one start-up and one 80-year-old institution) into an operation fully capable to meet its goalsExpanded scope of applications by leveraging healthcare insurer’s client information to address specific health issues being experienced by the client base, such as diabetes.

As a BasicGov consultant, led a project for the State of Florida Dept. of Revenue to implement Salesforce. The project goal was to automate and streamline services offered to citizens such as permitting and business licensing. Developed resourcing strategies and plans as well as project plans and schedules.Ensured methodology was practiced - Agile/Hybrid/Waterfall.Managed project resources (employees and subcontractors) to tasks and schedule and ensured work quality.Developed process for identifying risks and resolving escalations and issues.Developed communications vehicles with all stakeholders and kept all well-informed – no surprises.Facilitated communications across projects and up and down the management chain. Provided Agile education.

Consultant with expertise applying data analysis, information technology, requirements/needs assessment, quality assurance, project management, and instructional/distance learning best practices to real-world public safety challenges. Major clients include non-profits, trade associations, and labor groups.Typical projects involve three to five consultants geographically dispersed and last from 6-12 months with budgets ranging from $50,000 to $100,000. All projects completed on time and within budget.Projects include: - Firefighter fatality research online database - Research and report on vehicle conspicuity products for emergency vehicles - Curriculum development for a safety class focusing on culture and value changes. - Fire department health and safety assessment - MMRS plan development

Manage large salesforce projects

Guide a product implementation team as well as create and define a product strategy for web applications targeted at non-profits, associations, and community foundations.

Provide all technology and communications services and management to a small association with approximately 1300 members. Recently transitioned the organization to an online application providing a members-only website, online social community, and centralized backend association/membership. management.Typical duties include: Development and distribution of e-newsletters and updates Development of marketing materials such as postcards and brochures Website, Facebook, and Twitter content development and management Members support regarding for technology Maintenance of online store Planning and implementation of member communication through technology

Project experience involves a variety of technologies, tight deadlines, aggressive budgets, and diverse teams in multiple locations. Projects include: -Worked with ONR to develop and implement an online program management tool to manage cost, schedule and performance of funded science and technology projects. Primary duties include project management, requirements definition, documentation, user training, knowledge management strategy, and client relationship management.-Worked with a national non-profit organization to write a request for proposal (RFP) for a complete website re-design and an implementation of a content management system, online donation platform, and e-commerce solution. Responsibilities include interviewing stakeholders, developing general requirements, product reviews, vendor analysis, preparation of the RFP document, and proposal review. Typical project management duties include: Direct and manage project from beginning to end Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders Develop full-scale project plans and associated communications documents Set and effectively communicate project expectations, progress, and concerns to team members and stakeholders Estimate the resources and participants needed to achieve project goals Draft and submit budget proposals, and recommend subsequent budget changes Identify and resolve issues and conflicts within the project team Plan and schedule project timelines and milestones using appropriate tools Track project milestones and deliverables Develop and deliver progress reports, proposals, requirements documentation, and presentations Proactively manage changes in project scope, identify potential crises, and devise contingency plans Coach, mentor, motivate and supervise project team members and contractors Build, develop, and grow any business relationships vital to the success of the project

Partner/Project ManagerConsultant with expertise applying data analysis, information technology, requirements/needs assessment, quality assurance, project management, and instructional/distance learning best practices to real-world public safety challenges. Major clients include non-profits, trade associations, and labor groups.Typical projects involve three to five consultants geographically dispersed and last from 6-12 months with budgets ranging from $50,000 to $100,000. All projects completed on time and within budget.Projects include: Firefighter fatality research online database Research and report on vehicle conspicuity products for emergency vehicles Curriculum development for a safety class focusing on culture and value changes. Fire department health and safety assessment MMRS plan development

Managed technical projects utilizing a formal System Development Methodology (SDM) lifecycle (Feasibility through Close). Typical duties included coordinating project development and implementation tasks; allocating resources and setting priorities through collaboration with client business team, technical staff and external stakeholders; monitoring cost/time; managing project risks, issues, communications, and schedule; and facilitating work between external functional groups (i.e. testing, development, production support).Project Manager for large financial institution. (All projects completed on-time and within budget) Managed Internal Audit project to fix security vulnerabilities in systems Managed project that designed and developed replacement architecture for online domain applications.  Managed Middleware track for a project redesigning an internal online application. Managed internal Unisys infrastructure project that changed the Account Servicing System to support a many-to-many relationship between Card Number and Account Number with little to no impact to downstream systems.

IT Project ManagerPrimary duty was project/product management for multiple technical projects related to the development of a shared infrastructure/platform for HostOne’s data center. Typical efforts lasted 8 to 10 months, using teams of 6 to 10 engineers, including daily interaction with other functional groups such as Documentation, QA, and Data Center Operations.

Performed project management and analytical work related to clients' IT processes and systems. Responsible for conducting research, gathering and analyzing data, managing client expectations, communicating client requirements to a technical development team, preparing requirement documents and help pages, conducting training for new users, and organizing demos for potential clients, directing junior staff, recommending solutions, and preparing client presentations.

Research Analyst Deputy Project Manager for the Annual Firefighter-Fatality Analysis Project and the new National Fire Incident Reporting System (NFIRS 5.0)–a nationwide fire data reporting tool. Member of multi-disciplinary team that designed and created the USFA Kid’s web site.  Performed substantial data analysis for the Fire in the United States publication, a statistical portrait of fire experience.  Project team member, field researcher, and data analyst for several fire department management studies including Portland (OR) and Nashville (TN).  Responsible for design/manipulation of spreadsheets and databases on several diverse projects.  Network computer team liaison – troubleshot PCs, loaded software, and provided user support.  Edited, wrote, and created graphics for manuals, reports, and studies.

Technical Associate Client manager for programs that assisted patients in obtaining expensive, FDA-approved drugs.  Processed patient reimbursement issues. Performed ad hoc research and analysis on consulting projects.  Maintained client databases and acted as a member of the computer support team. Technical Assistant Managed product distribution, trained new personnel, created reports in Excel, Lotus, and ACT. Awarded for excellent performance with promotion to Technical Associate.