Katherine K. Email & Phone Number

I am an organised professional with strong communication skills and a proven ability to solve complex problems. With extensive experience in customer service and a keen eye for detail, I excel in providing positive customer experiences. My background in client support and caseload management has honed my ability to work effectively both independently and within a team. I am proficient in IT systems and committed to delivering an exceptional service with empathy and patience. I am currently upskilling through DataCamp in Excel, SQL and Power BI and am familiar with analytics fundamentals and interpreting data visualisations.

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  Employment Advisor

  Reed In Partnership

  Mar 2024 - Present

  • Client support: Providing information, advice and guidance to jobseekers, helping them to identify and overcome barriers to employment. Regular SMART action planning.• Caseload management: Managing a busy and diverse caseload of clients, offering tailored advice and support to help them find sustainable employment. I supported people with barriers ranging from mental health, neurodiversity and physical disabilities to housing needs and other personal circumstances.• Problem solving: I apply my strong interpersonal skills in listening, questioning and building relationships to provide my clients a high-quality service in which they feel heard and supported.• Collaboration: Working both independently and in collaboration with external agencies through referrals and signposting to provide a joined-up service.• Working with sensitive information: I hold an enhanced DBS clearance and work in line with GDPR guidelines.

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  The University Of Glasgow

  First Class