Katherine Kolean Email & Phone Number

United States

Fremont, Michigan, United States

Greater Grand Rapids, Michigan Area

Develop and maintain relationships with new and existing key customers to ensure long term growth.Provide support through project management, coordination, decisive planning, managing relations and negotiations, leadership, and innovative development of opportunities.Fulfill customer specific expectations and requirementMonthly/Quarterly status reviews with customer Provide daily support to the Project Team, Sales, Service and Accounting as it relates to all facets of the assigned Key Account.Initiate a joint company-strategic account plan that builds mutual performance objectives, meets financial targets and achieves critical milestones.Assist with evaluating and adapting new strategies to keep up with current business trends. Integrating emerging and innovative technologies to serve customer's needs.Audit customer account initiatives and strategies as applicable.Review input from senior management or others to constructively improve our strategies and business practices.Involved in Comprehensive Support Services as it relates to managed network services Coordinate Special Projects/Meetings/CallsTrack customer account information as it pertains to bid opportunities, including win/loss ratios, system types, project types, total sell price, region/location, etc.AR review with Vector Accounting Manager, and assistance needed when necessary in collections of invoicing disputesTrack status and deadlines for all outstanding bids, providing reminders to the project team as needed. Receive completed bids from the project team and submit to the customer. Track open bids and follow up as needed.Obtain or produce account reports as required by the customer and/or the internal Project Team, review all reports InSite AdministrationAssist with training and implementation of the InSite programIntroduce new users to the program - demonstrationsAssist with report setup/maintenanceDevelop physical security best practices and standard operating procedures

Holland, Michigan

The Store HR Representative provides HR support and assistance to store #47 leadership through coaching and guidance on HR related matters including; staffing, workforce planning, training & development, retention, onboarding, employee relations, compensation, EEO, safety, HR policy, etc. The Store HR partners closely with store leadership and the regional HR team to champion the HR goals and strategies.• Assist with the staffing, interview and selection process of leadership and non-leadership roles within the store and manage the applicant tracking system and applications for positions within the store.• Oversee effective orientation, onboarding & training to drive engagement and retention.• Champions engagement through mTeam, mCulture, mPerformance & other HR key initiatives.• Ensures and facilitates effective communication to all team members in the store. Engages leadership to communicate and follow up with team members.• Assist in the reporting, analysis, execution and follow up pertaining to talent management, talent development, talentacquisition, and total rewards processes and programs.• Provides guidance to store leadership on career development resources for their team members, run reports and trackprogress of Individual development plans, talent profiles, development goals, training completion, and overall development efforts.• Through the guidance of the HR Market Manager, provides consultation, direction, and recommendations to leadership regarding employee relations activities, dispute resolution procedures, corrective and disciplinary actions, terminations andEEO matters affecting employment.• Assists with the investigation and resolution of employee complaints or policy violations.• Provides business partner support regarding company policies and procedures covering the areas of employee relations, compensation and payroll, benefits administration, talent development, talent management, and disability managementservices.

Promoted to work in the Remote Operations Center (ROC) I worked collaboratively with all multi-locations for a $2.4 billion dollar business across six states. ROC coordinator works with corporate leadership, distribution centers, and over 200 stores to offer emergency response, risk awareness, fraud mitigation, and investigations for stockless reduction.• Conducted investigations through live surveillance and remotely.• Targeting financial crimes by being EMV complaint, working with third party vendors, and payment solutions to obtain a refund if possible. Personally, for the 2017 fiscal year, $70,000 worth of various gift cards were requested for a block. • Provide assistance to ensure proper procedures to verify prescription fraud; once confirmed, collaborating with law enforcement and store.• Obtain and preserve video for Garda (money discrepancy), workers compensation, and risk management. • Enter verified counterfeit coupons into negative coupon file to stop any further use. • Generate NC4 external risk alerts and monitor social media for any possible events that could impact operations.• Respond to safety, medical, and crisis concerns and relay relevant details to stakeholders.• Provide real time weather monitoring across all Meijer operating facilities to ensure Emergency Procedures are being followed.• HVHT monitoring through targeted motion alarms and door access to make an impact on loss of high-value, high theft merchandise.

Managed Asset Protection activities and AP training for Grandville, Michigan. This store is a part of $2.4 billion dollar business across state lines.• Write LPMS reports.• Secure and preserving evidence for legal reasons.• Testify in court as needed to ensure successful prosecutions.• Respond to safety, medical, and crisis concerns and relay imperative details to stockholders.• Audit departments in store to find potential shrink to improve business performance.• Regular key audits to ensure only proper personal has access to locations in order reduce risk of stock-loss and security. • Promoting risk awareness at retail and supply chain facilities, and providing preventative strategies to maintain continuity of operations. • Trained associates and management regarding shrink related operational controls, accountability, authorization procedures, approval guidelines, and methods and techniques of shoplifting.

Lansing, Michigan Area

Internship at the MIOC; emphasize on the Narcotic task force for Upper Peninsula and Eastern Michigan. • Identify criminal activity for drug-related offenses.• Analysis of criminal intelligence.• Design graphs to show connections of criminal activities.• Dissemination information among various agencies. • Eliminate illicit drug use in Michigan.

Kalamazoo, Michigan Area

Kalamazoo, Michigan Area

Please ask me about my work with epilepsy clients and adults with disabilities.

ATU and Urgent Care

Master Of Arts - Ma, Criminology

Bachelor Of Arts (Ba), Fine/Studio Arts, Holistic Health, Behavioral Psychology, Sociology, Gender Women Studies

Activities and Societies: Lee Honor College, Golden Key International Honour Society, Alpha Lambda Delta Honor Society, Trio.

Master Of Arts (M.A.), Criminology