Katherine Lapointe Email & Phone Number

Boston

• Create and maintain dashboard visualizations in Tableau that provide key insights for the business.• Utilize data warehousing, data modeling and SQL skills to create/maintain and scale coherent data repository and data mart for the business.• Transparently communicate priorities and progress, preparing the business for upcoming changes/releases.• Define and articulate the product vision through tools such as roadmaps, milestones within Jira.• Provide strategic insight and recommendations to business stakeholders to drive ongoing growth.

• Perform statistical analysis of the Go Ahead product data to identify potential trends and conclusions for the business.• Work with multiple departments within the Go Ahead product to define KPIs and metrics used in reports and implement the reports in dashboards where the KPIs are displayed. • Collaborate as a team with fellow members of the Analytics department to solve business questions and provide insight to potential business findings. • Supplement existing reports by writing ad-hoc queries for reporting and data analysis in SQL Server 2008. • Design and maintain dashboards in Qlikview for multiple departments in the Go Ahead product.

-Positive outbound calling to hundreds of travelers each month to address any concerns and comments travelers have in regards to their recent tour experience with the end goal of increasing repeat business through customer loyalty and satisfaction.-Quality analysis of customers written evaluations to identify key positive trends and improvement areas with the goal of increasing satisfaction ratings of all customers who interact with the Go Ahead product.

Provide academic assistance to students in various courses as well as tutor students on time management and study skills; keep detailed reports of each tutoring session.

Providing excellent customer service to students, parents, faculty and potential incoming students. Responding to phone calls and e-mails, providing resolutions for conflicts that a student or faculty member may have while following FERPA confidentiality rules, processing multiple projects for professional staff members and meeting all deadlines. Facilitating Summer Accuplacer testing programs for incoming first-year and transfer students.

• Analyzed whole genome microarray analysis of small molecule inhibition in endothelial cells.• Tested small molecule inhibitor for its ability to disrupt endothelial cell properties and angiogenesis. • Analyzed expression of pro and anti apoptotic BCL2 family members in cisplatin treated neuroblastoma cells using semi-quantitative RT-PCR. Resulted in publication in International Journal of Oncology.