- Hosting and domain management- Review of booking errors- Email control and management- Juniper system review and monitoring- Template creation- Customer and employee support- Search for business opportunities- Customer and employee training on the system- System optimization- BI data analysis

Review and management of customer issues.- Project follow-ups and updates- Client web site updates- Database management - Analyzing data to target clients with respect to their business and detecting opportunities- Management of sales and product reports for each client- Review of requests and percentage of errors in client's performance and detect system malfunctions- Generation of new business for customers and the company

- First and second level support to customers- Error detection and escalations to the respective areas- Log review and xml file analysis- Process documentation

- Provide first level support to comfandi employees on the different applications of the system.- Active directory and citrix management- Incident escalation for validation - Generation of reports - Analysis of data according to the number and type of incident.Management of commercial appointments to present the portfolio of products and services of the company.- Prepare the documentation for the bids to be presented - Management of the agenda of the commercial area of the company. - Technical support through the help desk for Comfandi Valle del Cauca and Eje Cafetero users. - Support in the update of the equipment inventory of the company Comfandi Valle del Cauca and Eje Cafetero. - Preparation of monthly reports of incidents and requests that come in through the help desk.- Management of the CA Service Desk Manager and Remote Control platform.

- Implementation of e-banking platforms for corporate clients. - Technical support of banking applications and products

- Outsourcing Software Implementation - CRM configuration and administration- Technical support on software and equipment- Creation, editing, installation and administration of web pages- Server Management - Creation of hosting, purchase of domains - Creation of courses for corporate and personal training - Search for updates and current software

- Administration of the virtual platform LSM MOODLE, such as deleting, creating, editing content, entering and verifying users, making backups of the subjects entered and users. - Training teachers in the use of the platform (account management, entering content, creating documents, creating evaluations and surveys, entering students to the course, deleting, editing, etc.). - Coordinator of the "ORIGEN SISTEMAS" area. Teaching courses on: • Basic Systems • Intermediate Excel • Adobe Photoshop (Mac and Windows) • Adobe Illustrator (Mac and Windows) • Adobe Flash (Mac and Windows) • Adobe Dreamweaver (Mac and Windows) • Corel Draw • Joomla! • Social Networks • Mac platform management - Development of an academic information software on the Cakephp framework, where even the financial and academic enrollment process and teachers' resumes were developed.