Katherine Maas Email and Phone Number

• Utilize a customer-driven approach while collaborating closely with Hiring Managers, HRIS, Benefits and HR Leadership to provide a smooth recruitment and onboarding experience for all levels of candidates as they join the organization • Project lead onboarding 150+ Residents and Fellows annually including meeting compliance requirements within deadline, leading weekly meetings with stakeholders and coordinating new employee logistics with other departments to ensure a positive candidate experience• Continual process improvement including addressing areas of issue by identifying innovative solutions, soliciting feedback from stakeholders and revising processes and tracking mechanisms• Manage and/or assist with large initiatives such as providing guidance and feedback during design and implementation of new applicant tracking software, leading the Resident and Fellow onboarding project and overseeing student onboarding for the Research Institute• Created communication templates and tracking mechanisms for physician onboarding to improve customer experience and ensure compliance• Created internal and forward-facing process guides for onboarding physicians

• Guided students joining the Children’s Hospital of Philadelphia’s Research Institute through onboarding experience to ensure understanding of clearance requirements and timeline for hire • Coordinated onboarding for incoming observers to the hospital such as visiting professionals and rotating students• Created communication templates and tracking mechanisms for student and observer onboarding to improve customer experience and ensure compliance• Created internal and forward-facing process guides for onboarding observers

• Analyzed paper and digital medical data to ensure compliance with federal, state and department requirements• Reviewed corrected physician documentation to ensure compliance achieved• Communicated with a wide variety of stakeholders including physicians, nurses and other hospital staff regarding medical documentation requirements and transcription inquiries• Assisted patients, their families and other medical organizations with requests for release of information• Provided training for incoming Health Information General Clerks

• Resolved digital documentation errors• Routed, monitored and tracked paper and digital medical documentation required for the patient file

• Oversaw the implementation of service plans for individuals with intellectual disabilities, brain injuries and mental illness through team work with the individuals themselves, their staff, families and case managers• Identified and coordinated the utilization of resources for service plan implementation and support-related needs• Provided scheduling, coordination and supervision of direct care staff• Educated direct care staff to work with specific individuals including creating and updating site-specific and program-specific training materials• Project development, creation and monitoring of goal-tracking devices and assuring compliance with federal and state program requirements• Developed client-specific on-site documentation for individuals on my caseload, this documentation format was noted by a visiting accreditation group and then implemented organization-wide• Served on leadership committee and as company representative with partner organizations

• Served as a team member working with individuals with disabilities, their families, case managers, staff and multiple supervisors to develop and implement goal-directed service plans• Supervised and trained direct care staff • Organized and updated on-site resource materials for staff• Project development and reviewing service documentation to ensure compliance

• Provided direct care for individuals with disabilities in their homes and in the community• Case management to provide needed supports and to assist individuals in progression toward their goals