Katherine (Kaytee) Macdonald Email & Phone Number

California, United States

Orange County, California Area

As part of the Employee Learning & Development team.....I oversee instructional design and facilitation of in-house training resources, as well as adoption, integration, and org-wide communication regarding third party training resources...I collaborate cross-functionally to identify development needs and address those needs by delivering tools to reinforce Mazda's cultural evolution initiatives throughout all levels of the organization.

Orange County, California Area

As an independent training and ID consultant, I provided Standard Operating Procedure development, instructor-led skills training, and eLearning development and implementation with the goal of ensuring my clients’ end users receive consistently excellent customer service.• Partnered with client in the Pharmaceuticals industry to overhaul an outdated LMS and eLearning delivery system, resulting in audit compliance and role-appropriate, just-in-time training for representatives and sales staff, leading to more informed and safer product distribution to customers• Delivered customized consultative support and sales training for a Banking Industry client call center leadership and staff, focused on reduced handle time and redundant customer contact• Engaged regional subject matter experts in Real Estate/ Rental Properties to determine, document, and implement national corporate SOP’s, ensuring a universally efficient, engaging, and welcoming experience for residents across each client market

Irvine, Ca 92614

• Developed and facilitated needs-based onsite, webinar, and eLearning product and skills training for internal and client learners• Used Adobe Captivate and Camtasia software to storyboard, beta test, and create interactive simulation, technical, product, and compliance training for lender/servicer and real estate agent Equator client learners• Managed the consolidation of multiple in-house and client-facing learning management systems to a singular provider, resulting in a cost savings of over $47K annually

Sherman Oaks, Ca

• Designed and delivered strategies for onboarding non-traditional new hires—including military veterans, domestic abuse survivors, and individuals making mid-life career changes• Facilitated consultative support, sales, communication, diversity, and civilian leadership training for former military members• Conducted needs assessment with clients, focused on building company-wide SOPs that enable higher levels of efficiency and collaboration

Finance Park, Fairfax, Va

• Delivered tailored financial literacy training and counseling to middle school, high school, and first year college students• Facilitated hands-on practical application financial training, customizing the learning experience to the specific needs of each learner group• Aided in an ambitious 2014 program transition that resulted in technological upgrades and more real-time, realistic practical application exercises for learners

Herndon, Va

• Developed and facilitated Federal Financial Aid (Title IV) policy training to keep Strayer Student Financial Services in compliance with Department of Education regulations.• Collaborated with Student Financial Services Ombudsman to address and solve students’ Title IV Financial Aid issues, and to identify and assess training opportunities to minimize future issues• Trained new hire and existing SFS agents regarding system advancements to Strayer’s in-house Title IV federal aid management programs, as well as annual changes to Financial Aid policy

Santa Clarita, Ca

Designed and delivered training presentations, including new hire foundation skills, leadership development and technical applications. • Developed individual courses and comprehensive programs to train shore side and shipboard employees in: o Safety & compliance procedureso In-house operating systemso Customer service skillso Product updates and enhancementso Management and leadership skills• Regularly managed teams of 20+ employees for month-long intervals as interim manager for newly-hired employees; tasks included employee evaluations, managerial goals-based coaching, and developing performance improvement programs for struggling or under-motivated employees• Facilitated in-class and multimedia courses, as well as train-the-trainer sessions to introduce new courses• Provided one-on-one coaching, tailored to address unique department needs• From 2007 – 2009, conducted a revamp of front desk training procedures and curriculum, retraining over 3,000 employees and increasing performance results by 43%• Created and updated training manuals to coincide with system advancements and legal guidelines

Newhall, Ca

Scheduled and delivered new hire processing and training, including customer relations and caregiver responsibilities.• Interviewed potential clients to assess necessary level of personal care, and determined appropriately-matched caregivers• Designed a “Caregiver / Client” compatibility matrix which matched up appropriate personalities and temperaments of assigned pairs• Trained caregiver personnel on proper in-house procedures for client handling• Coached personnel on handling client complaints, emergencies and confrontations• Assisted curriculum development and revision to ensure maximum retention of information and effectiveness of application