Dedicated customer excellence lead with over 12 years’ experience supporting at senior level in extremely fast-paced, dynamic environments within transport, property and banking. Throughout my progressive career, I can evidence relevant achievements in identifying and implementing improvements whilst maintaining the highest levels of support to customers, management and partner agencies. A loyal and dedicated employee trusted with a high level of autonomy dealing with confidential and sensitive matters, confidently leading on special projects. A professional, presentable and personable individual with a ‘can do’ attitude.Skills: Customer Excellence; Team Supervision; Commercially Aware; Continuous Improvement.