Katherine Maxwell

Katherine Maxwell Email and Phone Number

Customer Success Manager Technical Specialist @ IBM
Tallahassee, FL, US
Katherine Maxwell's Location
Tallahassee, Florida, United States, United States
Katherine Maxwell's Contact Details

Katherine Maxwell personal email

n/a
About Katherine Maxwell

I am currently an AI Engineer at IBM Client Engineering. I work with a dynamic team to prove out technology for clients in a pre-sales role. I am a double graduate from the University of Florida- Go Gators! I have my MS in Information Systems and Operations Management and a BA in Marketing with a minor in Statistics. My past experiences include client facing roles in information technology, data analytics, and banking. I enjoy learning about technology and leveraging my knowledge to help others keep up with the ever-changing landscape.

Katherine Maxwell's Current Company Details
IBM

Ibm

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Customer Success Manager Technical Specialist
Tallahassee, FL, US
Website:
ibm.com
Employees:
332208
Katherine Maxwell Work Experience Details
  • Ibm
    Customer Success Manager Technical Specialist
    Ibm
    Tallahassee, Fl, Us
  • Ibm
    Watsonx Customer Success Manager (Csm)
    Ibm Jul 2024 - Present
    Armonk, New York, Ny, Us
  • Ibm
    Ai Engineer
    Ibm Jan 2024 - Jul 2024
    Armonk, New York, Ny, Us
  • Ibm
    Data Scientist
    Ibm Jul 2022 - Jan 2024
    Armonk, New York, Ny, Us
  • Ibm
    Associate Data Scientist
    Ibm Apr 2021 - Jul 2022
    Armonk, New York, Ny, Us
    - Contribute to the co-creation of rapid proofs of concept solutions that demonstrate value using 4-to-6-week agile sprints. - Create Cloud and AI Applications using developments practices and methods for clients utilizing IBM Watson Assistant and Speech Lab.- Communicate client’s technology trends by demonstrating how technology is being applied to address their business challenges.- Subject Matter Expert for cognitive engineering solutions for customer care business challenges utilizing Natural Language Processing and Speech to Text.- Educate clients on different IBM technologies such as SPSS and Cloud Pak for Data by utilizing workshops and practice scenarios.
  • Ibm
    Technical Solutions Specialist- Ibm Summit Program
    Ibm Jul 2020 - Apr 2021
    Armonk, New York, Ny, Us
    - Developed technical skills through the Cloud and Cognitive rotational program including subject matter in data & AI, IOT, security, and automation.- Assisted teams with account planning, promoting and creating events, and client preparation work.- Won first place in our capstone project highlighting Cloudpak for Data and how it can be utilized to help the homelessness problem in the United States.- Learned how to identify, validate, and qualify client business needs, negotiate, build pipeline, and close sales calls through Global Sales School, projects, and shadowing.- Studied IBM’s portfolio and technology through the Technology Cloud and Cognition rotation. Created product demos and benefit overview videos for mock clients.
  • University Of Florida
    Operations Management Teaching Assistant
    University Of Florida Aug 2019 - May 2020
    Gainesville, Florida, Us
    - Instructed 450 students on concepts relating to operations management including productivity, project management, and linear programming. - Created 75 course questions per semester for use on exams and quizzes.
  • Fis
    Systems Administrator Intern
    Fis Jun 2019 - Aug 2019
    Jacksonville, Fl, Us
    - Supported the IFS Core Platform Delivery team for the largest fin-tech company in the nation, ranked 361 on the Fortune 500 list.- Prepared to merge two servers by logging port numbers, addressing tickets, and duplicating data.- Expedited vulnerability remediation, security hardening, and general troubleshooting through Big Fix with guidance from the IFS Core Platform Delivery team.- Addressed four tickets per week involving virtual machines, server builds, and application patching through the Case Management System.- Developed three PowerPoint presentations on topics including college recruiting, FIS intern life, and presented via Skype to audiences of 200+ HR staff and interns.
  • University Of Florida
    Marketing Assistant
    University Of Florida May 2018 - Aug 2018
    Gainesville, Florida, Us
    - Created promotional materials for four social media accounts with over 5,000 followers.- Collaborated on marketing campaigns and helped set up events for 50,000 students at the University of Florida.
  • University Of Florida
    Bootcamp Instructor
    University Of Florida Jun 2017 - Aug 2018
    Gainesville, Florida, Us
    - Created weekly workouts for the class focusing on strength, agility, and flexibility.- Taught classes of 50 students and trained them in a variety of outdoor workouts.
  • University Of Florida
    Fitness Supervisor
    University Of Florida Jan 2018 - May 2018
    Gainesville, Florida, Us
    - Motivated a team of four Fitness Associates in enforcing gym policies to ensuring the safety of 200 patrons in multi-million-dollar facilities.
  • Wells Fargo
    University Of Florida Orientation Intern
    Wells Fargo May 2018 - Aug 2018
    San Francisco, California, Us
    - Served under the Reitz Union Branch Manager for the fourth largest bank in the United States. Acted as a representative of both Wells Fargo and the University of Florida for incoming Freshman. - Informed over 600 students and family members weekly about Wells Fargo’s financial products and relationship with UF. Described the different financial options to students and family members and recommended the best product for them. - Opened 25 bank accounts, handled sensitive bank documents, and linked 50 student ID cards to checking accounts per day.
  • Trousdell Gymnastics Center
    Recreational Floor Manager
    Trousdell Gymnastics Center Jun 2017 - Aug 2017
    - Oversaw 20 recreational coaches and students, prepared paperwork, and filled in as a coach or front desk associate.
  • Trousdell Gymnastics Center
    Executive Assistant
    Trousdell Gymnastics Center May 2015 - Dec 2016
    - Corresponded with the Supervisor about promotional ads for the facility.- Collaborated about different events for the gym.- Managed 50 documents a week and organized office space.
  • Trousdell Gymnastics Center
    Recreational And Competitive Team Coach
    Trousdell Gymnastics Center Sep 2013 - Dec 2016
    - Supervised classes with 20 children ages 5-15 and taught them flips, stretches and conditioning skills.- Worked with 15 other coaches and assisted the supervisor with office work and other duties.

Katherine Maxwell Skills

Leadership Microsoft Word Java Data Analysis R Microsoft Excel Ibm Cognos Analytics Customer Service C# Mysql

Katherine Maxwell Education Details

  • University Of Florida
    University Of Florida
    Information Systems And Operations Management
  • University Of Florida
    University Of Florida
    Marketing

Frequently Asked Questions about Katherine Maxwell

What company does Katherine Maxwell work for?

Katherine Maxwell works for Ibm

What is Katherine Maxwell's role at the current company?

Katherine Maxwell's current role is Customer Success Manager Technical Specialist.

What is Katherine Maxwell's email address?

Katherine Maxwell's email address is ka****@****ufl.edu

What schools did Katherine Maxwell attend?

Katherine Maxwell attended University Of Florida, University Of Florida.

What skills is Katherine Maxwell known for?

Katherine Maxwell has skills like Leadership, Microsoft Word, Java, Data Analysis, R, Microsoft Excel, Ibm Cognos Analytics, Customer Service, C#, Mysql.

Who are Katherine Maxwell's colleagues?

Katherine Maxwell's colleagues are Josip Crnjak, Ankhi Chakraborty, Kristine Aguirre, Laura M Bruce, Satyavedam Challapalli, Pierre Escandell, Neha Shrivastava.

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