Developing and implementing effective CRM strategies to enhance customer engagement, retention, and satisfaction. Overseeing the CRM team and providing leadership, guidance, and support to team members. Conducting training sessions for the CRM team to ensure they are well-equipped to utilize CRM software and tools efficiently. Analyzing customer data and feedback to identify opportunities for improving services and optimizing marketing efforts. Collaborating with various departments to enhance the customer experience across all touchpoints. Monitoring CRM system performance and ensuring data accuracy and security.Providing guidance and training to staff members on customer relationship best practices and procedures.

Develop a deep understanding of customers and industry to create a vision strategy and road map for the products areas.• Work across and monitor sales, marketing, and customer relationship management terms to ensure your target audience is well informed about the product and iron out flaws in the final design and development and the best way the property can be marketed to the clients.• formulate a business plan for new and existing projects by providing the right ideas and strategy necessary to develop an existing property thereby making sales easier.• Performs research to formulate marketing and sales plan and determine the best way to promote a particular property.• Drive Product Launch and Oversee marketing campaigns designed to inform people about new property availability and ensure that every phase of a particular project proceeds as scheduled• Scope and promote activities based on business and customer impact by Presenting new ideas to corporate executives to gain permission to develop product lines.• Oversee hiring and training of sales, marketing, and customer relationship personnel• Work closely with Management and internal teams, such as Legal, Tax, Finance toprovide advisory services.• Leading external teams involved in the development, working closely with investmentpartners and third parties

 Engaging in the research for new opportunities.  Expanding lead generation through cold calling to identify potential business prospects.  Building & maintaining relationships with new and existing clients through consistent follow ups and reliable communication.  Responding to prospective client requests for proposals and quotations.  Presenting sales and solution pitches and other valuable information to potential clients, negotiate, close and close deals.  Liaising with the Legal team to create new contract agreements, review contracts, renew contracts as at when due and negotiate clauses.  Participating in industry forums, client discussions, and conferences as a representative of the organization.  Determining an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.  Coordinating and completing vendor registration requests.  Creating Date of Birth pipeline and sending birthday messages to clients. Promoting visibility through social media communication.

Identifying new sales leads and Investors through Cold calling,Networking and Social Media Marketing.Preparing and Submitting proposals to companies for presentations/Speakership Opportunities for Investment.Scheduling Meetings with potential Clients and InvestorsPitching Products and/ or Services to new Team members, PotentialClients and Investors.Scheduling and attending in house and external events.Sourcing for Networking Opportunities through external events.Answering Queries by Clients and investors as well as attend to theirneeds, complaints, concerns and objectionsTaking clients and investors for inspection, and site tours.Negotiating and Closing sales deals.

 Engaging in the research for new opportunities.  Expanding lead generation through cold calling to identify potential business prospects.  Building & maintaining relationships with new and existing clients through consistent follow ups and reliable communication.  Responding to prospective client requests for proposals and quotations.  Presenting sales and solution pitches and other valuable information to potential clients, negotiate, close and close deals.  Liaising with the Legal team to create new contract agreements, review contracts, renew contracts as at when due and negotiate clauses.  Participating in industry forums, client discussions, and conferences as a representative of the organization.  Determining an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.  Coordinating and completing vendor registration requests.  Creating Date of Birth pipeline and sending birthday messages to clients. Promoting visibility through social media communication.