Katherine Mccarthy Email & Phone Number

Hopkins, Minnesota, United States

Project manage customer program enrollments, including vehicle ordering and service programs. Facilitate conference calls and web meetings with customers, internal product experts, and third-party vendors. Provide meticulous oversight of program material issuance and mass-distribution of communications. Consult with customers on industry best practices and data consistency/accuracy.

Hopkins, Minnesota, United States

Managed a portfolio of Strategic Enterprise customers. Supported customers and team members with project management, training and resolving escalated issues related to the management of fleet vehicles and drivers. Delivered process improvement and cost-savings opportunities to the customer. Assisted in the successful implementation of new programs and processes. Provided sales support to drive achievement of customer retention, penetration and growth goals.

Eden Prairie, Mn

Managed a portfolio of Strategic Enterprise customers. Supported customers with day-to day processes, project management, ordering, training and resolving escalated issues related to the management of their fleet vehicles and drivers. Delivered process improvement and cost-savings opportunities to the customer. Assisted in the successful implementation of new fleets. Provided sales support to drive achievement of customer retention, penetration and growth goals.

Eden Prairie, Mn

Managed a portfolio of 200 Small Fleet customers. Supported customers with ordering vehicles, escalated issues and daily management of their fleets. Provide sales support to drive achievement of customer retention and growth goals. Provided process improvement opportunities to the customer.

Eden Prairie, Mn

Resolved escalated and complicated issues for customers supported by the Fleet Management Solutions team. Created customer-friendly documents and processes to drive consistent resolution. Collaborated with other departments during process improvement work-outs, resulting in updated customer communications and customer-focused processes.

Eden Prairie, Mn

Selected to support one of our largest, high-touch customers. Integral team member during 2 highly successful ordering cycles of 7000 vehicles. Key participant in projects to move tactical tasks to our outsourcing partner and the Customer Support Center, resulting in time savings and increased focus on strategic and analytical tasks.

St. Paul, Mn

Directed staff of 25 employees. Conducted monthly staff meetings. Managed enrollment by scheduling visits, giving tours and answering questions posed by perspective families. Instituted increased safety and health regulations. Improved scheduling to maintain proper teacher to child ratios. Revamped marketing brochure and Parent Handbook.

Mendota Heights, Mn

Developed and marketed an original, educational, fun, highly successful Summer Camp Program that grew to capacity in only two years. Hired, trained and supervised 15-25 member staff. Created budget and managed billing resulting in profits to the school’s bottom line. Established strong relationships with the children and families. Increased Lower School enrollment due to strength of programs. Received a 90-95% approval rating for both programs.

Mendota Heights, Mn

Founded the Extended Day Program together with Sr. Mary Denise Villaume as the Director. Created strong, educational, loving program for Kindergarten through 5th grade students. Aided the Lower School in obtaining higher enrollment by providing families with an exceptional child care program.

Bs, Early Childhood Education, Graduated Cum Laude

Activities and Societies: Resident Advisor for 2 years and elected member of Stout Student Association

Education record

Skidmore is a highly regarded liberal arts college known for its creative approaches to just about everything. The college's core belief.

College Prep

Visitation is an independent Catholic school founded in 1873 by the Sisters of the Visitation of Holy Mary. Visitation educates girls.