Katherine Mesa Email & Phone Number

Cape Canaveral, Fl, Us

Cape Canaveral, Fl, Us

• Processed engineering change notice documents (ECN) based on design and BOM changes on MQ 25 program.• Updated Model Based Instructions (MBIs) and manufacturing execution system (MESci) in accordance with ECNs. • Reviewed MBIs for accuracy to ECNs and proper tagging and name requirements.

• Executed APQP Phase 1-4 and Enterprise Standard Gated Process (ESGP) Gate 2-5 on a mock program to identify gaps in training material and potential design and quality risks for the program.

• Product lead for Hard Goods program leading a small team that increased overall cost savings, improved customer experience (measured improved ratings), and reduced product lead time. • Implemented a streamlined nonconformance (NC) intake process to reduce misses and centralize NC forms with JIRA. This improved NC action response from 5 business days to 1 business day. • Accelerated seasonal toy pre-production time from 46 days to 15 days by establishing a RACI with clear ownership and standard operating processes for all cross functional partners.• Developed test procedures for new dog food and treats pre-launch to ensure nutrient levels are consistently met as expected once in production.

Produces daily, weekly and monthly quality results & metrics along with recommendations for continuous improvement for products. Trends QA information for process/ performance improvement.

- Work with Marketing, Supply, Category Managers and other key stakeholders to plan upcoming tentpole events and manage on-going promotions.

Dania Beach, Fl

Hollywood, Fl

-Provides daily direction and communication to employees so that customer service calls, emails, and chats are answered in a timely, efficient and knowledgeable manner.-Provides statistical and performance feedback and coaching on a regular basis to each team member.- Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.- Develops strategies to promote team member adherence to company regulations and performance goals.

Dania Beach, Fl

- Provide world-class customer service and support to clients, communicating via telephone and email to address queries and implement solutions to issues.- Mastered proficiency in new software, subsequently training team members in its use.- Developed effective relationships with all call center departments through clear communication.- Executed over 100 customer engagements a day through emails and chats.

South Florida

- Mapped over 1,000 potential accounts in Salesforce.com.- Tracked account changes in Excel and updated leadership on opportunities.

Irvine, Ca

• Restructured consumer database to be more efficient.• Transitioned acquired biomedical engineering services into salesforce.com.• Facilitated over 100 new contract opportunities in five months.• Successfully trained on Salesforce and Pardot.

Delray Beach, Fl

- Trained new team members on time efficient drive-thru procedures.- Aligned inventory with needs of high traffic restaurant.

Bachelor Of Science - Bs, Mechanical Engineering, 3.8 Gpa

Activities and Societies: Society of Automative Engineers

Bachelor'S Degree, International Business/Trade/Commerce, Gpa 3.5

Activities and Societies: Undergraduate Research in completed in April 2016 and member of Theta Phi Alpha