• Responsible for the effective management of all degree apprenticeships within the NCfN, meeting the needs of the students, employers, end point assessment organisations and customers• Leading the apprenticeship coaching team (managing and motivating each team member, including carrying out regular performance reviews)• Ensuring continuous quality improvement within the apprenticeship area in accordance with the college’s quality procedures and policies and the Ofsted inspection framework• Responsible for writing and updating the apprenticeship self-assessment and improvement plans • Working with employers and the academic team to support learner progress • Coaching and mentoring Degree Level Apprentices through their Higher & Degree Level apprenticeshipsAchievements:• Awarded “Delivery Team Of The Year” for 2021, in recognition of the team’s success during a challenging year with the pandemic

• Coaching and mentoring Degree Level Apprentices through their Higher & Degree Level apprenticeships• Motivating students by setting stretching and challenging target and actions to ensure they are making continuous progress throughout the length of their apprenticeship• Ensuring contract profiles are achieved, including starts, retention, early leaver and outcome targets• Assisting with the recruitment of learners by promoting education and training programmes• Preparing and producing appropriate resources for supporting the competence evidence generation for apprenticeship standards• Preparing students for their end point assessment (including interview/presentation techniques and report writing)Achievements:• 100% pass rate for Level 5 students and 92% pass rate for Level 6 students (above the National average) • Awarded with “Staff Practitioner Of The Month” for November 2019 • Created guidance documents for students which are now utilised by the whole team

• Designing successful marketing campaigns to recruit a larger intake of students• Maintaining and updating the website content• Updating marketing reports • Creating email campaigns • Writing press releases• Promoting the College through social media• Analysing insights to determine the effectiveness of both digital and traditional marketing campaigns • Liaising with both local and external design companies to create various marketing products including: leaflets and brochures• Creating radio scripts for promotional purposes • Finance and budget control • Identifying and analysing local competitors • Controlling and updating internal screens• Photography• New customer acquisition • Exam invigilation Marketing programmes used:• Photoshop• EBS Central (Education Business System)• Word Press• Hootsuite • In Design Achievements:• Organised a successful opening ceremony for the £7.5 million National College for Nuclear.• Worked solely as the only member of the marketing team (covering both the marketing assistant role and the marketing and PR officer role) for four months.• Selected to control Total Warriors social media accounts over the weekend, posting to various digital accounts. Training completed:• Writing successfully For The Media• Facebook Adverts Masterclass • Mail Chimp Training• Safeguarding• Google Analytics Fundamentals

• HR duties including: New starter inductions, updating organisational charts and internal reference documents, tracking staff training and maintaining a holiday request database • Change champion for the company • Organised internal and external events• Updated daily, weekly and monthly reports• Taking minutes of meetings, tracking and following up actions • Managing diaries, co-ordinating meetings, booking travel and accommodation for the team• Control and issue of technical documentation • Commissioning support • Secretary for two head of projects• Provided support across the portfolio for other head of projects• Maintained electronic and paper filing systems• Management of pool cars/MOT bookings• RBS One Card administrator • IT demander• Achievements:• Improved the teams visual management.• Developed a successful travel booking system, which is fully auditable.• Successfully communicated ongoing site changes to my project teams, providing feedback to senior members of the management team.• Training completed:• Working Safely• MoveSmart (modules 1 & 2 combined)• Human Performance Module 1: Fability and Error Reduction Principles• Icepac read only training (document control)

• Business Management• Engaged in conflict management• Co-ordinated marketing events• Wrote legal hire car contracts • Delivered superior customer service• Fleet control• Cost control• Achievements:• Exceeded daily, weekly and yearly sales targets.• Selected for achievers club: top sales figures across the UK Enterprise branches.• Lead marketing events, persuading various local businesses to sign up for Enterprise business accounts.

• Northumbria University advocate• Lead campus tours around the University• Call centre and administrative roles • Inspired potential future University students through personal experiences• Lead both internal and external marketing events• Presentations to large audiences • Achievements:• Regular positive feedback from both students, teachers and parents (measured by satisfaction surveys).