Appointed as Communications Director to lead a 17-person communications, web design, and graphic design team to execute strategic communication initiatives across the state. Appointed to serve as the Public Information Officer, managing all media engagement and public relations. Led the 2017 rebrand of the agency from the Maryland Department of Human Resources to the Maryland Department of Human ServicesOverhauled and redesigned the agency’s intranet and internet, ensuring mobile responsiveness and 508 complianceCreated internal communications policies and procedures to streamline processes and mitigate riskDeveloped an online Communications Resource Center to better serve staff with all their communications needsRebuilt agency’s social media presence to become a vital two-way communications tool, increasing Facebook followers by 43% and “likes” by 35% over the past two years Provide communications support to the Governor’s Administration, and support and oversight to our agency’s central office and its 24 local Departments of Social Services across MarylandCounsel Executive Leadership and the Governor’s Office on crisis communications, press opportunities, communication strategies, and operational efficiencies related to and in support of the Department’s missionLead communication efforts on Maryland’s Total Human-services Information Network (MD THINK), a $195 million federally funded initiative to build a cloud-based technology platform that will transform service delivery across state agenciesRepresent the agency in press interviews, industry panels, and corporate communications initiativesSpearhead collective efforts to boost employee engagement and develop two-way communication channelsServe as the agency’s Public Information Act (PIA) custodian, overseeing all PIA requests sent to our agency and ensuring compliance with the Freedom of Information Act and Maryland’s Public Information Act

Help design, build and centralize OneMain Financial's communications channels across the United States, Canada and Puerto Rico. Manage the daily operations of corporate communications and events including press releases, internal communications, corporate events, public relations events, web content for six intranets, media relations, print, online and video publications, change management methodologies, qualitative and quantitative research techniques, production of multi-lingual communications, creative design, branding and identity initiatives. Serve as a principal change agent beyond the scope of communications to advocate for employees, customers, and the business; redesign and streamline processes; improve and refine OneMain Financial’s corporate image and capitalize on new technologies. Report to the Sr. Vice President of Communications, manage an internal team of communicators, web developers, and translators, as well as vendor relationships.Leverage functional and business knowledge to maximize effectiveness, drive results and translate OneMain Financial’s vision into clear strategies and specific priorities.Advise the Sr. Vice President of Communications, Chief Marketing Officer, and Chief Operating Officer, as well as the CEO’s direct Sr. Management on sensitive issues, strategic decisions, internal and external image, major initiatives, public relations, crisis management, employee and customer feedback, distribution channels and action planning to drive organizational change and improvement.Serve as the corporate communications representative and strategic liaison to other Citigroup entities (Smith Barney, Citi Cards, etc.).Identify and implement solutions to ensure coordinated and strategic management of OneMain Financial’s communication activities with external and internal constituencies. Serve as a media contact on various press releases and media representative at various corporately sponsored or external events.