Under this role, I guided and managed project lifecycle from inception to deliverables, encompassing requirement gathering, testing, and documentation. I analyzed project requirements, gather stakeholder needs, and align business processes to ensure effective project planning and execution. Additionally, I participated actively in quarterly roadmap planning and prioritization meetings with business department heads. Also, I conducted Daily Stand-up meetings, ensuring effective communication andinter-system connections for ongoing projects. I formulated Monthly, Quarterly, and Yearly KPIs based on data from KACE ticketing system for IT team. In addition to this, I orchestrated, tested, and supervised diverse projects, including API integration with inventory warehouse, e-commerce website upgrade, and NetSuite enhancements.Key achievements:• Initiated module implementation, led Project Management, excelled in Requirements Gathering, earning manager recognition for adeptly assuming supplementary responsibilities.• Created process documentation and conducted demonstrations for enhanced business processes, ensuring alignment with evolving needs.• Designed and implemented a novel API integration, enabling seamless communication of sales order requirements between multiple NetSuite instances and the inventory warehouse.• Devised extensive upgrade for our Salesforce-hosted e-commerce website, seamlessly integrating it with NetSuite and Cybersource for enhanced functionality and streamlined operations.• Implemented and enhanced NetSuite with new features: Purchase Requisitioning, Project Management Module, Inventory File Import, Quality Module, and RF Smart Inventory Management Software, optimizing operations and efficiency.

In this role, I coordinated cross-functional teams, ensuring customer-centric projects adhere to timelines and budgets. I monitored progress, resolved issues, and reported project status to stakeholders, ensuring seamless delivery. In addition to this, I analyzed customer feedback to drive continuous improvement in service and project management processes. Also, I engaged with premier, enduring clients, ensuring fulfillment of all customer deliverables to strengthen relationships and uphold satisfaction. I collaborated closely with the new Project Management head, facilitating histransition, offering training, and securing project team involvement.Key achievements:• Oversaw customers, led diverse projects, and streamlined inventory operations, resulting in improved client satisfaction, project success, and efficient resource utilization.• Spearheaded diverse projects, from mass card reissues for 300K+ accounts to complete EMV tech migrations, efficiently coordinating tasks via ERP system.• Employed SmartViews and Smartsheet, constructing comprehensive crosswalk for internal teams and external clients, enhancing collaboration and clarity among teams.• Implemented SaaS system, elevating operational efficiencies in customer retention and project management realms, yielding enhanced performance and productivity.• Recognized and addressed a grammatical error in a client's customer mailing, promptly rectifying it through a revised mailing and implementing preventive process controls.• Steered card re-issuance project for valued client, setting achievable milestones for on-time completion, encompassing 1.5M+ mailings.

Key achievements:• Operated general office machinery such as computers, calculators, and copiers, among others.• Managed a multiline phone system, sorted correspondence, and crafted communication with clients.• Conducted training sessions for employees to polish required skills.

During this role, I aided customers in order placement, issue resolution, and product support, enhancing satisfaction. I contributed insights to boost E-Commerce platform growth, crafting valuable input for strategic enhancement. Also, I constructed reports to aid Managers, facilitating data- driven decisions and fostering organizational expansion. Additionally, I coordinated customer interactions, ensuring timely query resolution and satisfaction. I managed portal operations, monitor KPIs, and implementedenhancements for seamless customer experiences.Key achievements:• Operated Channel Advisor, effectively managing diverse selling portals (Amazon, eBay, Sears, Jet, Walmart). Assisted customers in order placement, product support, and issue resolution.• Detected misaligned product numbers in inaccurate listing, coordinated cross-functional team for resolution, and notified customers for rectification of errors, ensuring accuracy in order listing.