Katherine Nelson Email & Phone Number

Washington Dc-Baltimore Area

Washington, District Of Columbia

Orlando, Florida Area

I am currently serving as the Patient Experience Manager to the Orlando Region consisting of 6 hospitals, including a level one trauma center, maternity hospital, children’s hospital and three community based hospitals. I have also served as an interim patient services manger at a 260 bed facility acute care facility. Well versed in the full spectrum of patient dining service models, and a passionate advocate for the patient experience

Philadelphia, Pennsylvania

Understood GOL’s donor/recipient metrics to understand patient/family censusKept an up to the minute census of room availability to assure all assets were being utilized per the standard set forth by the board of directors Presented tours of the Family House including donation metrics, volunteer markers, and other information that was pertinent to financial donors Supervised the set up and execution of the volunteer dinner program, with volunteers, assuring food safety was being kept at the forefront Managed and directed volunteers, and evaluated skill appropriate tasksBecame the face of the Family House to visitors and guests, during my shift, presenting a warm friendly impression

Education record

Consumer Psychology

Associate Of Arts And Sciences (Aas), Hospitality Administration/Management

Activities and Societies: Culinary Club, Women in Hospitality Organization

Education record

Education record