Primary support person for the Manufacturing Apprenticeship Coordinator and four departments (Computer Information Systems, Manufacturing, Applied Technology, and Mechanical and Architectural Design) including department heads, instructors, and students.Provide high-level secretarial support for administrative and instructional support activities for department heads, departmental faculty, associate dean/dean including but not limited to completing and creating reports and using excellent judgment while maintaining the highest levels of confidentiality and ethical standards.Act as a liaison for students and visitors with faculty and staff including but not limited to: providing contact information/office hours for the faculty; collection of tests and assignments, posting notices of faculty absences or other messages in a timely manner; printing transcripts, schedules, or other documents from CWIS; assisting students with class changes and referring them to the appropriate department; assisting with scheduling of students as requested, including overloads with approvals and prerequisite waivers.Act as a liaison for Advisory Committees, communicating information, arranging for meetings including scheduling of location, refreshments, and preparation of meeting materials as requested. Coordinate learning plans for students enrolled in the Manufacturing Trades Apprenticeship Programs based on company and Department of Labor standards.Accurately register students and link the registration process electronically to the appropriate companies. Obtain the necessary contracts from companies for third-party billing permission.

Provide administrative support for Student Services, which includes: Admissions, Registrar's Office, and Financial Aid/Busar.Manage applications and other admissions requirements using Banner and Xtender.Generate and execute applicant communications.Set appointments for staff.Assist students with general academic questions and/or direct to appropriate staff.Assist in registration of students and questions regarding the registration process.Assist with student graduation process.Assist students with general financial aid/scholarship questions and/or direct to appropriate staff.Receive and review financial aid documents for completeness.Receive and issue receipts to students for students educational related payments.Serve as back-up support for KCAD Admissions email and phone inquiries.Issue student locker and parking card contracts.Other duties as assigned.

Setup remote testers. This includes taking and receiving phone calls and setting up the testing for students to take at other colleges. Keeping a log of all remote testers.Fielding phone calls from GRCC proctors (Lakeshore, Learning Corners, etc) and trouble shoot problems.Monitor testing units and report to Coordinator on purchased levelsMaintain a presence in the testing lab to make sure all proctoring guidelines are being followed.Be a resource for student staff (and EC staff) to handle problems/questions/concernsAssist in setting up new policy (ATB, Mandatory Placement), implementing, enforcing, etc. Organize and update Accuplacer manual and all documents pertaining to testingAssign and maintain logins and security within the Accuplacer systemResponsible for loading test scores and service indicators daily and on demand

Customer Service: Provide general and specific information regarding the college and the admissions/registration and testing processes. Comfortable working with students of various ages, ethnic, and cultural backgrounds and experiences.Answer multi-line phone systemProvide walk-in customers with appropriate information for One Stop Admission ProcessComfortable using/learning new technologiesAssist students with registration. Understand GRCC Registration processes.Assist students with Online Student Center/Blackboard/Career Development SoftwareGeneral office dutiesProcess incoming new student applications (mail).Proctor Accuplacer Placement TestProcess applications