• COVID-19 crisis response on-site team member during 2020 development of COVID-19 convalescent plasma processes, implementation, and management in the face of ever-changing national and local conditions requiring daily coordination with the CMO, IT, Biologics, and senior leadership• Founding product manager for a data warehouse initiative across partner blood operators• Drives project strategy, timeline, and policy, interfaces with c-suite and IT leadership across all participating blood operators, leads and engages in technically detailed discussions, served as primary point of contact and relationship manager with consultants and currently with third party contracted service provider • Established new Corporate Development department for customer contracting and relationships• Manages annual customer fee evaluation process and implementation, driving out an additional 1.2% increase in revenue in the first year alone and standardizing fees across customer channels • Develops technical and policy-centric customer-facing materials with c-suite, senior leadership, and vendors • Blood industry and OneBlood ambassador through case study partnerships, including with the Harvard Kennedy School, and co-authoring a COVID response report published in Physician Leadership Journal

• Guided CBCC through 4-month merger with Florida-based OneBlood, Inc. coordinated with OneBlood project management office, business owners, ensured target deadlines were met, and was primary communication point for CBCC• Managed merger timeline for regulated, equipment-intensive manufacturing and distribution departments • Designed, validated, and implemented an online billing platform in collaboration with the CFO, hospital customers, and vendor resulting in 40% increase in revenue from additional fees and reducing hours spent on billing by 40+/month (2018)• Served as primary point of contact to the CEO and communicated ideas for improving processes• Implemented multi-phase roll-out of online ordering platform across 4 distribution hubs and 20+ hospitals, closely coordinated with FDA-regulated business owners and led customer training

• Assisted in design and documentation of a client’s effort to implement new global warehouse improvement and standardization methods• Researched industry best practice, created and coordinated materials across multiple clients for automotive aftermarket benchmarking workshops• Led analysis of a non-profit’s donor and donation database• Assisted with focus groups through planning, creating and writing scripts, and compiling recruitment lists

• Researched and designed a Holacratic management structure workshop for 16 people• Trained users and implemented a manufacturing execution system on shop floors• Studied Lean Six Sigma initiatives in engineering design departments

• 2012 team lead for 6 peers organizing outreach events, contacting corporate sponsors and communicating with the 42 person engineering team• Directed PR events: Girl Scouts and Boy Scouts all-day workshops for badges, open pool test• Corresponded with alumni and sponsors and maintained budget

• Created and implemented an organizational change management plan for introducing a new company-wide manufacturing execution system (MES)• Communicated with IT managers, shop floor managers, and shop floor technicians to develop training materials for manufacturing execution system• Collaborated on organization and implementation of new training software (SAP Producer)• Coordinated and organized the training of 1,000+ people • Designed and implemented a company wide security awareness curriculum

• Crew in a 22,000 pound season • Intensive work and problem solving in a harsh environment • Developed quick problem solving skills and autonomy in an ever-changing environment• Worked in fishing boat, building nets, and general site maintenance