Chief Claims Officer
CurrentLiaison between agencies and carriers ensuring carriers are providing services as required by contract and/or educating agents on why claim handling is appropriate.Technical resource for member agencies for contract reviews including risk transfer, coverage analysis, duty to defend analysis, damages analysis, ensuring early and thorough liability investigations in serious losses, reserve accuracy, and providing guidance to customers to understand the claims process.Supporting agents in the sales process demonstrating the differentiating factors of working with an agency with the resources of an organization like Keystone.Training of agents on claim processes, setting client expectations, how and when to escalate concerns, how to identify claim concerns through loss runs, and specific training requested based on their needs.Manage team of claims advocates within the risk management team who oversee claims for customers.
