Led all UX Research efforts for AI/ML Solutions and Generative AI at ServiceNow for 2 years, including during the Gen AI boom. Contributed to the significant transformation of the team, including the over doubling in size of employees and placement of a senior leader. Led transition of team to larger organization and supported senior leadership of the team. Evolved role into leadership of UXR teams for creation, implementation and monitoring experiences for Gen AI products and services. - Led the launch of ServiceNow's Human-Centered AI Guidelines with the help of a cross-functional team, resulting in a standardized approach and commitment to Human-Centered AI across the company - Drove key business decisions on the prioritization of Gen AI productization through quality insights - Helped define and contribute to productivity measures and value for Gen AI products - Launched key feedback loops to support design, development, testing and deployment of Gen AI tools and products - Provided regular user insights and timely points of view to executive leadership for use in business decisions around Gen AI- Contributed to numerous blogs, podcasts and articles to enhance the UX community's understanding and knowledge of unique considerations for humans with Gen AI - Consistently achieved high ratings on employee survey for managerial excellence

Responsible for leadership of a large functional user experience organization including design, engineering, research, content writing and technical writing utilizing DesignOps frameworks and strategies. Deploy talent for service engagements and support service delivery strategy for the larger organization. Provide technical leadership and support as needed.

Responsible for the support and development of a large, talented technical team utilizing modern DesignOps methodologies for internal and external company programs. Responsible for supporting UX research technical work in addition to functional management support. Provide guidance and support to the maturation of departmental and cross-organizational DesignOps (UX), strategy and performance in engineering.

Responsible for leading and managing Enterprise User Experience strategy and technical talent resources for internal services, technology and products.

Improve internal employee UX/CX on an Agile team. Responsible for keeping the user at the center of design, decision-making, and production. Conduct user research, including interviews, designing and executing usability testing, creating user personas and customer journey maps, and utilizing other user research techniques from my toolkit. Responsible for educating others on UX and evangelizing good UX research practice enterprise wide through blogging, 1-1 mentoring and large scale presentations. Responsible for leading and managing major research initiatives. Provide data-driven solutions for complex business problems, process improvements, service design and delivery and enrichment of the employee experience.

Taught 3 lab sections for undergraduate students in sociology and psychology statistics courses focusing on the use of SPSS and interpretation of data. In addition, held office hours to help coach students through their journey to success in statistics. Graded and provided feedback on all labs, quizzes, and exams. Proctored quizzes and exams, covered lectures for undergraduate and graduate students.

Completed a rigorous graduate program focused on research and experimental design. Specialized in cognitive science and decision-making. Held positions as a research assistant and lab manager. Completed a thesis project entitled: The effects of post-identification feedback and exposure duration on eyewitnesses.

Supervise research assistants and research projects pertaining to the psychology and law lab at Florida Southern College

Provide campus tours to prospective students and their families, provide tours and assistance for special events, sit on student panels, VIP and group tours

Organize appointments, answer phone calls, complete administrative tasks, event planning and assistance, marketing outreach and research, greet guests and maintain a professional, welcoming atmosphere.

Handle and organize travel arrangements pertaining to the speech and debate team, research and help develop new pieces for competitors, organize materials and team lab space

Assist in planning and helping with department functions, administrative work, assist with speech and debate team