Katherine Scott Email & Phone Number

Leeds, United Kingdom

Leeds, United Kingdom

•Plans and organises the weekly staff plan, linking with other departments to co-ordinate staffing levels across the business.•Resolves escalated customer queries, using patience and professionalism to investigate issues and see them through to conclusion.•Monitors SLA and KPI statistics on a daily and weekly basis, responding to issues to raise performance.•Prepares performance reports for presentation to the team.•Conducts monthly 1:1’s to raise performance and develop staf•Carries out year end appraisals, follow up issues and feeding back to team members.•Monitors and improves quality by conducting weekly call monitoring.•Coaches and develop the team to raise performance.

Leeds, United Kingdom

Assisted the team leader in managing a team of 8 staff. Acted as referral point for the team assisting with complex issues and achievement of daily targets. Actively managed company cars for Major corporate accounts alongside 3 account managers. •Contacted a wide range of drivers and fleet contacts via telephone to proactively manage the end of lease transactions. Used good questioning and negotiation skills to secure a renewal.Resolved driver problems via telephone and email, investigating issues with 3rd parties and internal departments.•Managed the incorporation of the legacy vehicles into the lease package.•Controlled and monitored the efficient ordering of new vehicles directly with drivers, keeping them informed of progress and chasing issues with the purchasing team.•Fuel card management and control.•Extracted and prepared bespoke reports for customers using a variety of database systems.•Managed the Motor Insurance database.•Liaised with our preferred vehicle network of suppliers, building good relationships and gaining their support to meet customer needs.•Conducted customer visits to build relationships.

Leeds, United Kingdom

Managed 15 brokers based in Southern England.•Receiving broker proposals for either existing or new business including financial information •Liaising closely with our credit underwriters to ensure that the business was credit worthy •Working with dealers, obtaining vehicle quotes which would include dealer fit options as well as conversation costs. Quotations would cover cars and LCV’s. •Processing of vehicle orders•Processing of vehicle contracts, ensuring the signed contracts are in place from the customers. These would include Vehicle Schedules, Master Hire Agreements, Direct Debit Mandates•Chase initial rental payment from customers via the brokers•Receive and process commission invoices from brokers •Ensure dealer invoices are checked and passed for payment within agreed SLA’s

Leeds, United Kingdom

Supported 5 area managers based throughout England and Scotland.•Provided vehicle quotations to fleet managers and placed new vehicle orders •Dealt with general queries via telephone and e mail including providing customers with vehicle extensions and realignments•Managing customers vehicle collections

Business Studies Gnvq, Distinction

High School, 6 Gcse A-C