Katherine Serrano Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

●Provide Transition of Care Coordination services for statewide publicly insured children and youth enrolled with DSCC with special healthcare needs who are admitted to the hospital for medical and/or behavioral health reasons●Collaborate with multidisciplinary hospital teams for Transition of Care related needs during participants’ inpatient admissions, provide support in their discharge planning, and follow-up on needs for initial post-discharge follow-up●Provide weekly updates of assigned caseload of hospitalized participants including health status and needs to the Transition of Care supervisor, the DSCC Quality Improvement team, and the Managed Care Liaison ●Assess hospitalization diagnosis(es) of participants’ admissions and work with the Transition of Care team to identify preventable hospitalizations in the future and develop Person Centered Plans for cases that have caused a significant change in their health●Participated in the agency-wide NCQA accreditation through providing Transition of Care services

Chicago, Illinois

● Provided Care Coordination services for publicly and privately insured children and youth with special healthcare needs ● Completed Comprehensive Assessment updates with the participants and their caregivers to evaluate health, social and emotional, educational, financial, and/or transition related needs ● Developed and managed annual family-centered and community-based Person Centered Plans with the participants and their families to monitor progress and identify barriers to problem-solve

Cicero, Illinois, United States

●Assessed for client mental health needs through the initial IM+CANS assessment and 6-month assessment update to assigned clients and established medical necessity for services●Conducted weekly individual and biweekly family therapy sessions for primarily Latin(x) clients who are publicly insured through Medicaid to progress toward their treatment plan goals●Assisted in the intake process during the holiday break to assess clients in the waitlist who are in need of services●Conducted an educational presentation on children and discipline in Spanish to a group of newly arrived immigrants at a partner agency (Onward)●Assisted in school and community resource fairs to bring awareness of the agency’s case management and mental health services ●Attended weekly clinical meetings to discuss client and agency updates or needs and participated in weekly supervision

Greater Chicago Area

●Collaborated with the Office of Refugee and Resettlement to explore family reunification options for unaccompanied minors ●Collected and assessed official documentation provided by minors’ caregivers and sponsors to assess viability and safety of sponsorship options ●Managed relationships with the unaccompanied minors, the minors’ caregivers in home country, and potential sponsors ●Provided guidance, advocacy, and case management services to the minors, minors’ families, and sponsors●Maintained professional relationships with all parties including government agencies affiliated with the family reunification process and third party reviewer regarding weekly case updates

Greater Chicago Area

●Supervised refugee program participants individually and in groups to provide for their safety and wellbeing●Organized club and group plan activities to acculturate participants on various educational topics ●Counseled and redirected participants when behavioral issues arise and guide them to problem-solve ●Assisted in completing intake and discharge processes for participants who arrive and depart from the center●Secured medical, psychological, and general information on program participants for their privacy and safety

Hart Career Center

● Processed 120-150 internship credits a semester for Illinois Wesleyan University students● Managed the employer and student outreach for the annual internship fair (70+ employers, 300+ students)● Maintained internship database to ensure up-to-date position listings from over 150+ employers● Promoted the Hart Career Center to our 1,200 student body, employer partnerships, and faculty

Bloomington/Normal, Illinois Area

● Supervised a classroom of 35 elementary students at an after-school program directed towards low-income and at risk youth● Created individualized binders with reading goals and enrichment activities for all of the students● Tutored bilingual students individually in both English and Spanish● Ensured a safe and positive educational environment and serve as a successful role model for children ● Communicated with parents regarding student progress and behavior in the classroom● Translated after-school communications to parents and families

Bloomington/Normal, Illinois Area

● Gained practical ministry training and church experience● Assisted in the planning, implementation, and leadership of a week-long camping trip and Vacation Bible School● Organized and lead weekly Kid’s Worship learning activities● Participated in community outreach by visiting surrounding residents and conducting a survey about the community’s needs

Master Of Social Work - Msw

Bachelor'S Degree, Sociology

Activities and Societies: President of the Spanish and Latino Student Association, Bible Study Leader for InterVarsity Christian.

High School

Activities and Societies: Indoor Soccer Volunteer at Boys and Girls Club of Chicago

Education record

Activities and Societies: Junior Varsity Soccer Team buildOn Service Learning Program