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Katherine Smith Email & Phone Number
Digital Support Content Creator
at
PetSafe Brands
1 work email found
@petsafe.net
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Digital Support Content Creator
Location
Knoxville Metropolitan Area, United States
Company size
Who is Katherine Smith? Overview
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Quick answer
Katherine Smith is listed as Digital Support Content Creator at PetSafe Brands, a with 243 employees, based in Knoxville Metropolitan Area, United States. AeroLeads shows a work email signal at petsafe.net and a matched LinkedIn profile for Katherine Smith.
Katherine Smith previously worked as Brand Technical Writer at Radio Systems Corporation and Customer Insights Analyst Internship at Radio Systems Corporation. Katherine Smith holds Bachelor Of Fine Arts - Bfa, Ceramic Arts And Ceramics from Tennessee Technological University.
Company email context
Email format at PetSafe Brands
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{first_initial}{last}@petsafe.net
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Profile bio
About Katherine Smith
I am...An influential customer care professional with 10+ years of experience in delivering customer centric interactions through exceptional customer service and high emotional intelligence with a relentless focus on optimizing processes, innovative strategy, and empathetic customer insights.A Creative analyst with a mixed method approach of collecting and combining qualitative and quantitativedata to distill insights and present high-level recommendations to drive project execution and productdevelopment.A proactive customer advocate with a broad and deep understanding of the customer, highly regarded forfueling consistent product improvement through tacking product trends and diving deeper on possible product improvement opportunities.Presenting a skill set that combines customer service with customers experience and insights, meshing these areas of expertise into a holistic approach to deliver valuable insights to drive business growth through product development and customer experience insights..
Current workplace
Katherine Smith's current company
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Petsafe Brands
5 roles
Katherine Smith work experience
A career timeline built from the work history available for this profile.
Brand Technical Writer
Customer Insights Analyst Internship
Internally recruited into development role through Expression of Interest program.Identify customer needs and product improvement opportunities from a qualitative and quantitative research mixed methods approach through interviews, and programming and leading online research studies using platforms such as Dscout and Qualtrics. Present key insights and recommendations to category and stake holders as part of new product development process.• Programmed and Lead PUT and IHUT for product development pre-launch gate.• With insights from a product’s PUT, made recommendations that took the product from a 4 star in PUT to a 4.5 star in IHUT.
Sep 2021 - Jun 2022
Customer Experience Advocate
Quickly promoted into role after 6 months with company.Create and provide reports and useful data to the category for improvement of products.Respond to NPS survey detractors to offer the customer a more satisfactory experience with our company.• Optimized process for tracking and reporting NPS detractor customers using Salesforce.• Created a more efficient process for contacting customers whose cases had been escalated to customer experience advocates by eliminating unnecessary phone calls and implementing email contact.• Tracked product issue trend, created reports with data to support and presented to product category.Resulting in the ability to identify issue, resolve, and create a better customer experience with product.
Feb 2019 - Jun 2022
Customer Care Specialist
Offer and sell our vast array of products by offering the customer product solutions which meet their and their pet’s needsIdentify the customer’s product issues and provide problem solving troubleshootingProvide assistance so that customers may best utilize our products and keep their pets happy and safeBoost sales conversion rate on branded websitesRespond to incoming customer contact via written letters, social media comments, web reviews and feedbackFollow policies and procedures to ensure quality and consistency on every interactionConsistently meet and exceed Customer Care standards
Jul 2018 - Feb 2019
2 education records
Katherine Smith education
Bachelor Of Fine Arts - Bfa, Ceramic Arts And Ceramics
High School Diploma
FAQ
Frequently asked questions about Katherine Smith
Quick answers generated from the profile data available on this page.
What company does Katherine Smith work for?
Katherine Smith works for PetSafe Brands.
What is Katherine Smith's role at PetSafe Brands?
Katherine Smith is listed as Digital Support Content Creator at PetSafe Brands.
What is Katherine Smith's email address?
AeroLeads has found 1 work email signal at @petsafe.net for Katherine Smith at PetSafe Brands.
Where is Katherine Smith based?
Katherine Smith is based in Knoxville Metropolitan Area, United States while working with PetSafe Brands.
What companies has Katherine Smith worked for?
Katherine Smith has worked for Petsafe Brands and Radio Systems Corporation.
How can I contact Katherine Smith?
You can use AeroLeads to view verified contact signals for Katherine Smith at PetSafe Brands, including work email, phone, and LinkedIn data when available.
What schools did Katherine Smith attend?
Katherine Smith holds Bachelor Of Fine Arts - Bfa, Ceramic Arts And Ceramics from Tennessee Technological University.
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