Katherine Soderberg Email & Phone Number

Crystal Lake, Illinois, United States

Crystal Lake, Illinois, United States

Schaumburg, Il

“Assisting companies to outperform their hiring goals one contractor at a time”Corporate Resources and C.R. Temporaries supplies clients with Permanent and Temporary applicants primarily in the area's of Administrative Assistants, Executive Administrative Assistants, Inside Sales, Account Managers, Account Coordinators, Customer Service Representatives, Human Resources, Accounts Payable, Accounts Receivable and Reception. We provide top of the line talent and always follow through with our motto of, "Expect to be Impressed."Corporate Resources is now on Facebook, Twitter, Pinterest & Google+Like us on Facebook: http://www.facebook.com/CorporateResourcesFollow us on Twitter: https://twitter.com/CorpResourcesIL

Crystal Lake, Il

Talent agent and recruiter for the Crystal Lake, IL Express Employment Professionals staffing company. Interview and help place employees in jobs all across McHenry County.Responsible for providing human capital management advisory services to businesses by helping companies develop and communicate policies, advise employees, and implement a recruitment process.Primary responsibilities• Advise companies on best human capital management practices.• Helps clients strategically integrate effective HR processes, programs and practices into theirdaily operations• Perform internal reviews and audit of current systems and policies.• Perform quality assurance checks.• Match job seekers to employers.• Ensure business practices are in accordance with human resource policies and labor laws.• Provide company with updated salary and job description information.• Help implement applicant tracking systems.• Provide consultation and guidance to senior management and organizational partners in theinterpretation of human resource management policies, procedures, programs and application of related government laws and regulations.• Recruit potential employees by forecasting what the market will need.• Provide advice on discipline process, conduct disciplinary review conferences and advise on appropriate outcomes. • Develop employee restructuring plans.• Provide review and approval of requests for reduction-in-force, reorganizations/realignments.

Arlington Heights, Illinois

Elk Grove Village, Il

Go-to-person as the primary escalation point for associates on various critical client issues while overseeing 13 customer service representatives, both in office and remote, throughout Elk Grove Village and Dallas, in charge of overseeing their performances regarding the “Do It Now” philosophy, client experience, and regional campaignsKey assistance to associates in generating individual metrics, which included calls per hour and client experience surveysFulfillment of HR tasks such as choosing candidates, onboarding new hires, and training new managers within the Midwest region; as well as role in resolving personnel concerns and implementing necessary disciplinary actionsBoosting of business processes and successful closing of two locations for Small Business Services within the Midwest Region in collaboration with the senior leadershipSetting of records in increasing associate engagement and decreasing unplanned occurrences by motivating associates to participate with the weekly team huddles and one-on-one discussions to provide their needsKeen evaluation of associates’ open client cases and achievement of 62% decrease of teams open cases in FY16Strategic leadership in driving business metrics, call handling guidelines, retention, and revenue to ensure achievement of regional goalsRole as Midwest region SME for the Black Lion initiatives, responsible for the successful improvement of client and associate satisfactionOversight to the individual behaviors of all associates to develop personal metrics and accuracy as well as promote high-performing associates

Elk Grove Village, Illinois

Instrumental role in various groups including Vital Few Talent Development Council; 2014 National Small Business Services and Emerging Leader Program; Reduce Payroll Mistakes Kaizen activities; and Behavior coach for the Midwest Productive Pilot to provide pilot with accurate dataFulfillment of task as facilitator of the regional Fundamental Payroll Certification (FPC) study groups in 2014; as well as liaison for fellow ADP colleagues, management, and team members regarding escalated calls, migration clients, and complex mattersEfficient handling of the schedule of new hires to keenly monitor partner departments and newly hired associates in the Elk Grove and Chicago Loop officeTactical oversight to the Midwest region in collaboration with cross-functional business units

Elk Grove Village, Il

Addressing of inbound calls and creation of on-time and accurate solutions for customer inquiries, complaints, billing questions, and payroll correction requestsClose coordination with internal partners within Tax, Banking, Inside Sales, Control Desk, Amendment Team, Full-level Tax, and Management departments in directly addressing client inquiresPivotal role in the activation of tax filing services for more than 25 firm accounts and in the spearheading of the regional FPC study groups in 2013Authorship of all training materials for temporary associates on year-end procedures as well as in facilitation of training to new hires regarding the region-specific procedures

Huntley,Il

Rockford, Illinois

Presiding over store meetings and one-on-one sessions to discuss individual and team goals while setting sales goals and reviews with individual employees on a weekly basisLeadership to daily activities such as paperwork, visual appeal of numerous store locations, retail location schedules, as well as staff supervisionHandling of human resource tasks such as recruitment, development, and guidance of a high-performing team to provide optimal customer service, thus building customer confidence and establishing long-term relationshipsCommendation for attaining 10% monthly increase in sales within the Rockford location month over month; as well as for developing marketing tools and materials for local advertisementsRecognition for identifying fraud issues within a location in coordination with the Leadership Team and provided appropriate actions