Kate Springer Email & Phone Number

• Gather detailed customer requirements and scope custom integrations
• Manage integration projects, coordinating with Engineering, Product, and Customer Success teams
• Set and adhered to project timelines, deliverable due dates, and time budgets
• Manage client expectations on project deliverables
• Modify and run Python scripts to create custom reports using API
• Troubleshoot and debug existing integrations

• Implemented custom online permitting, tax collection, and complaint forms leveraging QJSON, Python, PostGresSQL, GraphQL and REST APIS, and GitHub/CircleCI
• Identified and fixed bugs on existing customer sites using Chrome Developer Tools, Sentry, and Datadog
• Worked closely with PMs and customers to develop clear requirements, scope technical work, and design custom solutions
• Wrote PostGresSQL queries to find, update, and pull reports of customer data

• Led 10+ concurrent implementations of Host Compliance products
• Owned full post sale project life from onboarding through multiple product implementations into a continued partnership ensuring customer is deriving value
• Scoped customer requirements, developed project plans, and coordinated with internal and external teams to ensure adherence to deadlines
• Provided extensive post live support for Host Compliance products

Boca Raton, FL

• Led implementation of Guestfolio CRM
• Coordinated with development, production, and other internal teams for each project
• Set and adhered to project timelines, deliverable due dates, and time budgets
• Managed client expectations on project deliverables and served as main point of contact
• Conducted training sessions and guided clients on best practices
• Provided extensive post live support for Guestfolio CRM clients

Boca Raton, FL

• Provided technical support for Source Creative web application
• Communicated with clients via phone and email to answer questions and grow relationships
• QA new application features prior to release
• Troubleshot application errors and wrote tickets to escalate issues as needed
• Conducted Internet research to answer client questions and get up to date industry information
• Researched potential clients and qualified leads for sales team

Boca Raton, FL

• Generated $3,000+ in advertising revenue per week on average
• Sold advertising space in magazine over the phone, using no set script and tailoring approach to meet prospective client's needs
• Followed through with paperwork, overseeing ad copy creation, and maintaining relationships with all new accounts

Education record

Full-stack web development: - Programming Fundamentals - core concepts such as data types, variables, control flow, functions, and objects.

Bachelor Of Arts (B.A.), History