Katherine Stephens Email & Phone Number

Dayton, Ohio, United States

Dayton, Ohio Area

Oversees and directs customer service operations to ensure world class customer service with a focus on system and process improvements. Drove organizational change in structure, processes, and procedures for Sales & Service department.

Dayton, Ohio Area

Partnering with internal departments to identify and design new IT solutions by modifying, enhancing or adapting existing system and integrating new features or improvements. Preparing program specifications and making bid strategy decisions in collaboration with sales for unique Fire Departments, DoD requirements and dealer stock programs. Provide dealer.

Dayton, Ohio Area

Serving as the internal business liaison to the customer. Accountable for establishing and maintaining positive relationships and regular communication with internal and external business partners. Coordinate and execute internal activities to meet or exceed contractual commitments while ensuring all activities support market and company objectives.