-Led end-to-end product management for a portfolio of SaaS products within the flagship module -Employed strategic decision-making skills to prioritize competing demands from diverseinternal and external stakeholders-Delivered a fully redesigned Admin role experience with a post-launch defect rate of lessthan 1%-Demonstrated leadership in managing projects within cross-functional teams, including UserExperience, Quality Assurance, and Engineering-Coordinated efficiently with support teams on high-priority customer issues to ensure a24-hour response and resolution time-Collaborated with leadership and presented the product vision of the goals module tohigh-profile customers and advisory boards

- Serve as business ambassador for customer-driven product enhancements by driving execution of the business strategy while ensuring core product alignment through coordination of the agile scrum teams-Oversee multiple scrum teams throughout feature level analysis, user story breakdown, and backlog refinement -Coordinate cross functional team needs, including User Experience, Quality Assurance, and Engineering to ensure consistency and value within the product and enhancements-Maintain a prioritized feature and story backlog that aligns with customer and market driven needs

-Serve as the primary point of contact for designated employer groups within the Employer Solutions division-Prioritize tasks and keep a continuous relationship with insurance carriers, clients and internal resources-Act as a liaison between the Benefitfocus engineering team and the employer when researching and reporting on application issues-Assist Administrators with changes or updates to their employee’s health coverage, addition or cancellation of coverage and group policy renewals-Communicate new software releases and collaborate new functionality in Benefitfocus products as needed

-Provided analytical data to CEO on a weekly basis for improving the content of the website and user experience-Developed and maintained a customer support group that adhered to the website’s mission and purpose-Hired and trained all customer support team members to ensure consistency in the customer experience-Tested new implementations and updates to the site for bugs or malfunctions

-Performed routine client maintenance requests and problem resolution-Fostered rapport with new and existing clients by selling and referring a full range of bank products and services-Promoted bank products by utilizing various marketing and advertising strategies-Conducted client interviews to uncover current and future opportunities

-Composed and edited copy for radio advertisements-Supported two radio stations in planning and executing promotional events -Produced media schedules for clients based on individual business needs