Katherine Wise Email & Phone Number

United States

Tampa/St. Petersburg, Florida Area

As an IT Project Manager, recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Completes projects by coordinating resources and timetables with user departments, development and data center. Strengths include Technical Management, Technical Understanding, Analyzing Information , Informing Others, Staffing, Problem Solving, Coordination, Strategic Planning, Quality Management.I also act as Production Support Analyst responsible for all Sarbanes Oxley and SAS70 Audits for Technology, ensuring compliance for change management, business requirements, functional and integration testing, database changes and code installs, network and application user access, and user identification and password authentication. Support multiple platforms for issue resolution. Review and approve queries written by offshore support. Create technical release and training documentation. Train and support production support staff for reimbursement systems.

St. Petersburg, Fl

Production Support Analyst responsible for all Sarbanes Oxley and SAS70 Audits for Technology, ensuring compliance for change management, business requirements, functional and integration testing, database changes and code installs, network and application user access, user identification and password authentication; data backup and storage, plus on site security of servers and other physical resources. Support multiple platforms for issue resolution. Review and approve queries written by offshore support. Create technical release and training documentation. Train and support production support staff for reimbursement systems.

St. Petersburg, Fl

Key analyst in the design, testing and implementation of two reimbursement systems. Responsible for written business requirements, GUI design, use cases, test cases, and release documentation. Involved as a key player in all new product implementation. Highly effective in project management for organizational readiness to ensure functional system releases are successfully transitioned to the business. Primary resource and mentor for reimbursement products and systems. Extensive experience and knowledge base of reimbursement products and employee benefits compliance and operations. Work closely with product management, marketing and business operations to develop process and procedural documentation. Developed internal and external marketing and training communications. Effective at instructional design and hands on training.

St. Petersburg, Fl

Managed the Reimbursement Claims Processing, Customer Service and Quality Assurance departments. Responsible for the management and success of over 80 employees. Created and implemented a Quality Assurance Program for Reimbursement Services. Doubled productivity and quality results within the first year, ensuring timely and accurate transactional processing and customer service interaction.

Liberal Arts And Sciences/Liberal Studies

Registered Nursing/Registered Nurse

Computer Science