Data entry and analysis.Creating and reviewing contracts for upcoming events and room blocks.Assisting and supporting three or more sales managers simultaneously.Certified department learning coach, administering a monthly department training.Certification in Delphi, Opera, and HotSos.Supply ordering and entering department purchases into the checkbook.Completing purchase orders, check requests, and invoices.Updating pace reports and ensuring data is kept up to date.Effectively communicating via e-mail, phone, and /or fax.Multitasking and prioritizing to ensure tasks are completed on time.Service recovery and on-the-spot problem solving.Organizing and implementing new strategies.Setting up small events.Actively contacting clients regarding their room blocks and events.Receiving, sorting, and sending mail for the hotel.

Efficiently and accurately handled reservations received via fax, email, and phone. Posted advanced deposits, kept an accurate record of deposits received and created invoices for guests upon request while paying very strong attention to detail.Implemented effective up-selling strategies, handled guests' special requests in a professional manner. Provided room rates, outlets, and room specifications while building satisfied customer relationships.Coordinated with sales and catering by reserving rooms for event blocks.