Katherine Abraham Email & Phone Number

Toronto, On, Ca

- Respond to inquiries from variety of stakeholders and deliver professional, accurate, timely correspondence- Execute strategic plans for incoming correspondence, actioning key messages with clear accountabilityat an executive standard - Provide data for the creation of KPIs for correspondence and corporate relations- Develop and present materials to internal and external audiences- Contribute to management of various social media accounts

Toronto, Canada Area

Develop and implement strategic and effective community relations and communications plans for Eglinton Crosstown LRT project.Develop strong and effective relationships with community surrounding the Eglinton Crosstown LRT project, including residents, businesses, and other local stakeholders, with a goal of supporting and enhancing Metrolinx’s public communications efforts and image. Create opportunities for community engagement; develop, monitor, and maintain a communication/contact log to chronicle actions taken and results; develop communications and presentations arising from project data and distribution to affected neighbourhoods, thru pamphlet drops and/or the public facing website; analyze and interpret information to ensure that all final products meet Metrolinx’s corporate communications objectives.

Toronto, Canada Area

I have held various roles for Choir! Choir! Choir! including acting as a representative of the group in a client-facing position; handling money (both cash and electronic with Square); selling and taking inventory of merchandise; videography and social media services.In 2016, I accompanied the founders of C!C!C! on an 8-day trip to Brazil in the role of Tour Manager, which included travel between two locations (Rio de Janeiro and São Paulo). Additionally, I acted as videographer on the trip; taking footage on behalf of media production company zero11zero.Also in 2016, I accompanied C!C!C! to New York City for a set of shows at Carnegie Hall & Radio City Music Hall, where I again acted in a videographer role on behalf of zero11zero.In 2019, I held the role of Social Media and Merchandising Manager on an 8-day tour of western Canada. As merchandise manager, I organized, advertised, sold, and inventoried a variety of products and sizes across five cities. Throughout the eight days, I created engaging social media posts across multiple platforms including Twitter, YouTube, Facebook, and Instagram (both Stories and Feed); I filmed and edited short videos, including tour diaries and live streams, to maximize community engagement.

Toronto, Canada Area

Respond to communications from the public and various stakeholders; act on potential customer-impacting concerns related to service changes, construction, and TTC projects by resolving issues; keep staff and management informed of emerging key issues; anticipate concerns and provide potential solutions; and direct technical queries to the appropriate staff for response.

Toronto, Canada Area

Handle written communications, social media communications, and escalated calls from customers. Represent the TTC brand by engaging in positive interactions with customers via social media networks. Provide complete and accurate information with the goal of creating a positive customer experience. De-escalate difficult customer situations over the phone, via social media, and in writing. Act as supervisory role on nights & weekends, and other times as needed. Utilize Microsoft's Customer Relationship Management system to monitor and report communications received from the public.

FREELANCELead the writing and editing of brochures, pamphlets, magazines, and promotional material. Write official newsletters for various clients, at national and provincial levels. Manage social media sites (Facebook, Twitter, LinkedIn) of major clients.

Rehab Matters Magazine - Create editorial outlines; select themes for year's run of issues; solicit and manage contributors, fact check. Oversee production of each issue, manage all components and individuals involved (e.g. designer). Research, write, and conduct interviews. Write additional content as needed. Motivate and develop staff and contribute to the operational and strategic planning of the organization.

Toronto, Canada Area

Make list-form articles that make the communication of information quick, convenient, and easy to understand. Contribute articles that add to the user experience of www.listicle.co.

Toronto, Canada Area

Lead the writing and editing of brochures, pamphlets, websites. Write biographies, missions statements, marketing proposals for several different clients. Re-write websites to create more effective content and better search engine optimization. Write official newsletters for various clients, at national and provincial levels. Manage social media sites (Facebook, Twitter, LinkedIn) of major clients.

Edit submissions for content, style, spelling, and grammar. Create layout and develop design of each issue. Contribute additional content when needed.

Carry out online copy editing services in a fast-paced environment using the WordPress platform. Adhere to Torontoist style guide and The Canadian Press Stylebook. Write original tweets for each published article, share to 90,000+ followers.

FREELANCEPerform copy editing services to ensure continuity and coherence throughout articles. Make sure the content and formatting of all articles comply with Maclean’s style guide. Fact check and proofread articles during all stages of production; write photo captions and choose pull quotes for articles. Juggle multiple priorities within tight deadlines.

Create compelling and engaging programming in the form of social and academic activities for between 45 and 260 residents. Facilitate student leadership opportunities. Act as students' liaison between residence and university resources and services. Create and maintain a safe and rewarding living and learning environment.