Katherine Brough Email & Phone Number

Watford, GB

Current Project - The Green Quarter

✪ Responsible for looking after customers up to legal completion and the 2-year warranty periodhandling any defects that become apparent✪ Increased the use of social media platforms to improve communication, particularly with overseas clients✪ Volunteer at community events on the development out of normal working hoursAchievements:✪ Consistently achieving.

London

Managing the snagging process; handovers & home demonstrations; and all inbound correspondence from residents at 8 Casson Square (Southbank Place).

London, United Kingdom

✪ Point of contact for customer enquiries (High Net Worth individuals) from Exchange through to Legal Completion with investors and owner occupiers in apartments and houses✪ Encouraging customers to go on pre completion Site visits✪ Creating the Homeowner Manual & Guide issued to the customer upon legal completion✪ Creating customer newsletters ✪.

Windsor

✪ Working for Global Head Office in Hoofddorp, supporting the quality and performance objectives✪ Handled daily queries from Directors/Managers across the globe ✪ Supported compliance to process & procedure on a global level✪ Participated in performance reviews on a worldwide level✪ Prepared performance presentation as and when necessary for Global.

London

Managed the functioning of TNT Sameday in Central London postcodes with responsibility for:✪ Managing a team of 11 which included Admin, Reception, Customer Service and Operations✪ Undertaking recruitment, interviews, company induction, appraisals, dealing with disciplinary issues, training, upholding HR protocol, managing holiday & absenteeism, upholding.

Euroclear Contract, London

✪ Managed a team of 26 in London, Leeds, Glasgow & Dublin. Worked on prestigious Euroclear contract. Demanding Client with a lot of daily interactionAchievement:✪ Negotiated considerable cost-savings by removing costly Suppliers and increasing Broker's charges by up to 100%

Warner Bros Contract, London

✪ Managed a team of 6. Responsible for servicing Mail Room, Goods In and Reprographic needs for 600 staff at Warner Bros. Considerable amount of Client interaction.Achievement:✪ Second highest percentage of profit within Division in Quarter 1 2006. Consequently, won a holiday to Iceland as a part of a Company Incentive✪ Turned around an under-performing team

London

✪ Managed a team of 9 serving demanding Central and North London customers✪ Appointed the first Domestic Customer Service Manager in the UKAchievement:✪ Merged two teams and turned around their performance✪ Only one person left the team in 3.5 years

Durham