I am currently pursuing a Bachelor of Business Administration with a concentration in Management Information Systems at Simon Fraser University. Through my studies, I have developed a strong foundation in data analysis, business strategy, and technology integration. I’ve had the opportunity to work on several projects where I provided data-driven recommendations by conducting in-depth analyses of businesses, customers, and services.I recently completed an 8-month co-op as an Underwriting Assistant where I gained hands-on experience in the insurance industry, further developing my analytical and collaboration skills while contributing to improving team efficiency.With over a year of experience in customer service, I am passionate about helping businesses identify gaps in their systems and deliver solutions that optimize both operations and customer experience.
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Underwriting AssistantWawanesa Insurance Aug 2023 - May 2024Vancouver, British Columbia, Canada -
Sales AdvisorH&M Apr 2023 - Oct 2023Coquitlam, British Columbia, Canada- Utilized the point-of-sale system and CRM software to manage sales transactions and customer interactions, leading to an average of 70% membership conversion rate among customers, being ranked within the top 10 employees of the month for five consecutive months.- Coordinated stock levels effectively and communicated real-time inventory updates to floor staff, giving data insights to manage product display and availability.- Adhered strictly to company policies in all transactions and interactions, skillfully resolving customer conflicts with professionalism and tact.- Adopted a customer-first approach to service, adhered strictly to company policies in all transactions and interactions, and professionally resolved customer conflicts. -
Marketing Project CoordinatorSfu Student Marketing Association Sep 2022 - Dec 2022- Worked with project manager and visual communicator to create a 4-month integrated marketing communications plan and provide pro-bono marketing consulting services to a local business making pet food- Analyzed the business’s market position and increased the brand presence, resulting in an increase of 95% in customer engagement, and an increase of 5% in orders compared to the previous quarter of the year -
Shift LeadCoco Fresh Tea & Juice Bc Jan 2022 - Oct 2022Coquitlam, British Columbia, Canada- Trained new 2 baristas and 3 cashiers successfully in workflow procedures and drink preparation to deliver great customer service, understand the store culture and be able to work independently- Greeted and served an average of 300+ customers daily, providing professional service in a fast-paced environment- Dealt with customers’ complaints and got promoted from cashier to shift leader position after 6 months
Katherine Bui Education Details
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Management Information Systems, General -
Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Katherine Bui
What is Katherine Bui's role at the current company?
Katherine Bui's current role is Student at Beedie School of Business.
What schools did Katherine Bui attend?
Katherine Bui attended Beedie School Of Business At Simon Fraser University, Simon Fraser University, Fraser International College.
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