Katherine Chicas Email & Phone Number

Los Angeles, California, Us

Focused on bridging the gap between strategy and outcomes. Spearheading the development, communication and implementation of effective talent management and growth strategies for the Credit Union. Currently creating and facilitating transformational leadership development initiatives with a focus on Diversity, Equity, and Inclusion and Innovation to increase business performance and provide opportunity. Also in charge of the development and implementation of plans for the operational infrastructure designed to accomodate the growth objectives of the Credit Union including digital and payment strategies, corporate culture initiatives, and regulatory compliance.

Los Angeles, California, Us

Responsible for Operations including Member Services Center, Card Services, ACH/Wires, and Fraud. - Increased efficiency through improved workforce management and decreased operating expense by over 65%. - Improved Member Service Satisfaction Score to over 90% by implementing an effective training and hiring regimen. - Led and oversaw various process improvements to increase performance of Back Office Operations. - Collaborated with other department leads to determine and develop product and service offerings.

Amsterdam, North Holland, Nl

Responsible for all Sales Center operations including the management of six high performing sales and service teams that specialized in industry leading online sales of financial products (13 Managers/Assistant Managers plus 100+ Associates). Successfully led strategic planning efforts and project management for both Sales Center and Retail Sales Café/Branch.

Amsterdam, North Holland, Nl

Created, tested, and facilitated Sales and Customer Service Training modules focused on account acquisition, career development, new products, policies, and procedures.

Amsterdam, North Holland, Nl

Managed, developed, groomed, and mentored high performing sales team. Built career path and transitioned associates to multiple areas of the organization in order to maximize potential.

Managed group sales operations for leading district in the country. Supervised the recruitment and staffing of highly skilled individuals for/into Fortune 500 Companies. Conducted all corporate communication between companies including contract negotiations. Tripled sales and client base; increased book of accounts (from $850,000 to $2.5M) and per contract revenue (from $10,000 to $35,000).

Bachelor Of Science (B.S.), Biology/Biological Sciences

International Business And Management