► Partner with small to medium-sized businesses to create and implement custom people operations programs.► Serve as the human resources arm for companies who have limited or no HR support.► Perform audits for companies to assess people operations needs.► Execute the following people operations functions for clients on an as-needed basis: benefits administration, compensation management, training, recruiting, retention, compliance, termination, succession planning, incentive program creation, performance improvement management, culture and values integration, and more.

► Directed operational, administrative, and people systems, and guided marketing, media strategies, advertising, and public relations.► Grew People Operations division from 1 to 80+ team members that served 300+ employees and 900+ franchises during a period of extreme growth (400%+ revenue).► Delivered strategic direction and implementation support for compensation plans, benefits administration, performance management, and compliance.► Improved the employee experience for all N2 team members with learning and training events, high-quality collateral, opportunities to provide feedback, and a personalized career ladder.► Saved the company $456K in 2019 by shifting to self-funded healthcare. Deployed wellness initiatives and other benefits campaigns that reduced employee premiums by 15% year over year.► Implemented unique benefits such as an annual marriage stipend, a new homebuyer’s program, and free healthcare for minor children.► Led a team that filled 70+ open positions with top talent annually. Achieved a 95% acceptance rate on offers and a 26-day average hiring speed.► Delivered a franchise growth strategy to increase and maintain applications by >837% in <30 days.► Maintained company-wide positive morale and culture, garnering a “Great place to work” rating of 94% (Great Place to Work Certified) and an Inc. Magazine survey rating of >97% of employees being “engaged” or “highly engaged.” Gained recognition by SHRM When Work Works for creating one of the most effective workplaces in the nation.► Orchestrated media opportunities, including positive company features in publications like Inc. Magazine, Entrepreneur, Fortune, Harvard Business Review, and Glassdoor.► Produced and maintained a comprehensive performance management program, including customized tools and resources. The program included leadership workshops, classroom learning, and results accountability.

► Aligned employee and customer experiences for clients through training and workshops by leveraging my expertise in HR and marketing. ► Assessed programs, benchmarked them against competition, and designed cohesive customer experience programs.

► Created and rolled out a restaurant operational excellence (ROE) improvement system that boosted product, service, customer environment, and production environment scores by more than 27%. Based on its success, additional Chick-fil-A locations eventually adopted the program. ► Designed and employed a scheduling system, resulting in reduced labor costs.► Analyzed underperforming areas of business. ► Determined quantitative and qualitative improvement goals. ► Collaborated with stakeholders to provide related training and resources. ► Implemented accountability measures. ► Recruited, interviewed, hired, and trained high-performance leadership team members. ► Met regularly with leaders to facilitate communication and continuing education. ► Clarified vision and values and developed methods for sharing them with various audiences, including large instructional seminars to encourage the application of Chick-fil-A philosophies to drive personal and professional success.In 2012:► Selected by Corporate to be on a team of six team members dedicated to executing the Grand Opening Plan for Chick-fil-A Lumberton.► Our team set a Corporate record for the highest Grand Opening sales of any North Carolina or South Carolina Chick-fil-A Grand Opening to date.

► Grew client revenue through weekly strategic audits of 1K+ patient accounts. ► Exceeded client revenue goals, meeting critical timelines and guidelines.► Established and nurtured relationships with 30 facilities statewide.

► Worked with advertising and marketing clients with budgets greater than $12M. ► Optimized return on investment, assisting multiple clients in consistently achieving record-setting sales.► Hired and supervised a team of 5. ► Maintained relationships with media representatives in 50+ key markets. ► Researched target audiences. ► Developed and executed on integrated media schedules and marketing opportunities to engage target audiences.