Katherine Dicker Email & Phone Number

Pointe-Claire, Quebec, Ca

Spearhead a collaborative process through which Future Electronics and Strategic Account Planning jointly develop mutual performance objectives, financial targets, and critical milestones. Proactively assess, clarify, and validate customer needs on an ongoing basis. Key clients, in an account package worth $20M+ annually, include Dexcom, Ametek Programmable Power, HME, Foresight Sports and General Atomics. ▪ Sell Future’s entire range of products; from over 300 manufacturers largest commodities include Passives, Interconnect, Electromechanical, Power, Wireless, Memory, Sensors, etc.▪ Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.▪ Mentor 5 peers in business development, account management, and client relations techniques.▪ Recognized as go-to person and industry expert when opportunities and/or issues arise. ▪ Established relationships with local representatives and customers with whom Future had no current business.

Pointe-Claire, Quebec, Ca

Optimized the passives division’s revenue and profitability by utilizing sales and marketing prowess to recognize potential and lost opportunities for business. Helped sales identify, drive, and close deals through mentoring and client development.▪ Reported directly to the president.▪ Promoted to the position from a pool of 60 salespeople. ▪ Within an 8-month period, identified $5M in lost business and regained $4M of that amount.

Pointe-Claire, Quebec, Ca

Directed a staff of 5 people and enabled them to exceed their individual goals through mentoring and training. Key accounts included Cooper Lighting, Garmin, GE Transportation, and Laird. Focused on listening skills, managing rejection, and closing deals.▪ Conducted quarterly business reviews for all inside sales staff and strategic account managers.▪ Participated in the quote development process.▪ Implemented a “Ready, Set, Sell” training program with team that was subsequently rolled out to the entire 60-person sales staff. – During training, senior account executives spent time role playing with newer employees regarding how to use Future’s quote information system to follow up and close on sales opportunities.

Pointe-Claire, Quebec, Ca

Managed strategic accounts worth $4M+ sales, including Cooper Lighting, GE Transportation, Garmin, Rockwell Collins, and Laird Technologies, through exceptional customer service, market penetration, and relationship management techniques. Oversaw a sales budget of $35M and conducted in-depth analyses of clients, end customers, and products.▪ Performed historical sales analyses to forecast future demands. ▪ Increased market share 20% by maintaining existing business and engaging in new business development. ▪ Grew book of business from $4M to $6M during tenure.▪ Engaged in supply chain management on behalf of a client (Digital Concepts) by remotely monitoring MRP and EDI transmissions at its Mexican and Asian facilities.– Helped implement a Kanban system at Digital Concepts that secured $200,000 per year in seamless, repeat business.▪ Uncovered $72M in new business opportunities that were not being followed up on due to a bug in Future’s quote management system. Resolution of the problem led to 50+ new sales leads.

Pointe-Claire, Quebec, Ca

Reported directly to the VP of Sales, oversaw 5 direct reports, managed a $20M+ sales budget, and served as dedicated representative for several key accounts, including MC Assembly and Rockwell Collins. Taught subordinates how to forecast demand and look for new opportunities through in-depth client, market, and end-user research. Advised staff on ways to build relationships and maintain trust to increase market share. ▪ Mentored and guided newer employees on how to identify and penetrate key accounts.– Key accounts managed by sales team included Kimball Electronics, Jabil Circuit, and Garmin.▪ Forecasted and exceeded monthly, quarterly, and yearly budgets.▪ Increased overall sales budget from $28M in 2010 to $32M in 2011.▪ Increased personal account package value from $8.1M in 2010 to $11.8M in 2011.

Pointe-Claire, Quebec, Ca

Responsible for driving sales through prompt, accurate and timely quotes, proactive sales calls, proactive backlog management and communication. An extension of the field sales branches, an active contributor in attaining the branches goals and objectives as well as personal sales budgets and objectives. Initiative, responsiveness, detail orientation and a sense of urgency.

Pointe-Claire, Quebec, Ca

Pointe-Claire, Quebec, Ca

Managed key clients Jabil Circuit & Kimball Electronics, whose end customers include but are not limited to, DRS, GE Aviation, Raytheon Systems, and Harris. Titles changed due to promotions and corporate reorganizations.▪ In addition to overall account management, monitored forecasts and handled supply chain activities.– Developed an exceptionally collaborative relationship with the supply chain manager that yielded critical insight into the accounts’ methods and processes and, consequently, made proposals more competitive.▪ Regained the Jabil account, which had ended relations with Future, and made it highly profitable. ▪ Grew account package every quarter through exemplary bond management and customer service.

Pointe-Claire, Quebec, Ca

Pointe-Claire, Quebec, Ca

Pointe-Claire, Quebec, Ca

Dec, Business Administration

Diploma