Katherine Smith Email & Phone Number

San Marcos, Texas, United States

• Updated employee and customer records while maintaining confidentiality.• Ensured my team stays up to date on policies and procedures.• Handled any HR issues including corrective action, compensation, leave of absence requests, etc. • Partnered with recruiting to approve/post job requisitions, review candidates, and source candidates.• Conducted and documented interviews, select new hire, and decide compensation.• Onboarding new employees, including orientation, paperwork, and training. • Made schedules for the entire branch a minimum of a month in advance. • Managed multiple branches with indirect and direct reports including coaching and operational tasks.• Educated employees on new initiatives and financial education by tailoring trainings to their current development level.• Reviewed multiple reports along with my observations/coaching to evaluate my team’s opportunities and successes.• Met regularly with my employees for one-on-one meetings, check ins, and skill development activities.• Prepared and led daily morning meetings with employees. • Prepared and led monthly and quarterly meetings, while coordinating multiple presenters. • Mentored new Branch and Service Managers, focusing on leadership, and coaching in addition to operations.• Coached employees on helping a variety of types of customers by leading by example and providing timely feedback. • Acted as a resource and coach for my peers and upper leadership.• Increased engagement of my teams through multiple changes. • Mitigated risks in daily operations and identifying future potential risks.• Assisted a variety of customers with their needs, while asking questions around ways we can help them succeed

• Won recognition awards for leadership excellence in 2017 and 2019; team performance in 2017; and service excellence in 2017.• Successfully managing a branch in a Branch Manager capacity from Nov. 2020- Feb 2021, which included coaching a team of bankers and a service manager. • Created and led a banker development program for tellers. Visited multiple branches to assist with educating and developing struggling teams.• Assisted with hiring and recruiting. • Managed HR functions including corrective action, employee files, onboarding, training, etc. • Scheduled the teller team and myself a minimum of a month in advance. • Maintained high standards in my teams, which resulted in passing all annual and quarterly internal audits. • Assisted in developing and leading biweekly meetings around customer segmentation and best practiceswith affluent clientele. • Mentored other service managers and supported them with teller, banker, or manager help during their low staffing times.

San Marcos, Tx

• Collaborated with multiple departments to meet a variety of customer needs.• Set follow up appointments and proactively called customers to assist with future needs.• Took time to build relationships, educate customers with financial needs, and assisted them with any issues.• Assisted management with operational and day to day tasks. • Stayed up to date on new processes, changes, or procedures.

San Marcos, Tx

• Established myself as a resource and leader for my team, including conflict resolution for team members and/or customers. • Managed a foreign and a U.S. cash drawer.• Kept up to date on all policies and procedures. • Assisted management in preparing for all audits and other risk operations. • Ensured all daily tasks were completed accurately amongst the team.

Marble Falls, Tx

• Trained and on boarded new employees.• Maintained and updated our inventory biweekly. • Opened and closed the theater; ensuring our workplace was set up efficiently.• Communicated between shifts and managers to ensure smooth transitions. • Balanced all employee drawers and managed bank runs.• Kept reports up to date with cash discrepancies and sales for the day

Marble Falls, Tx

I started as a concession worker, but wanted to be of use in every department. Steadily I worked with my management team to not only learn every role, but teach every role to fellow team members. This included working the box office and usher station, along with assisting with inventory