Katherine Smith Email & Phone Number

San Marcos, Texas, United States

• Updated employee and customer records while maintaining confidentiality.
• Ensured my team stays up to date on policies and procedures.
• Handled any HR issues including corrective action, compensation, leave of absence requests, etc.
• Partnered with recruiting to approve/post job requisitions, review candidates, and source candidates.
• Conducted and documented interviews, select new hire, and decide compensation.
• Onboarding new employees, including orientation, paperwork, and training.

• Won recognition awards for leadership excellence in 2017 and 2019; team performance in 2017; and service excellence in 2017.
• Successfully managing a branch in a Branch Manager capacity from Nov. 2020- Feb 2021, which included coaching a team of bankers and a service manager.
• Created and led a banker development program for tellers. Visited multiple branches to assist with educating and developing struggling teams.
• Assisted with hiring and recruiting.
• Managed HR functions including corrective action, employee files, onboarding, training, etc.
• Scheduled the teller team and myself a minimum of a month in advance.

San Marcos, TX

• Collaborated with multiple departments to meet a variety of customer needs.
• Set follow up appointments and proactively called customers to assist with future needs.
• Took time to build relationships, educate customers with financial needs, and assisted them with any issues.
• Assisted management with operational and day to day tasks.
• Stayed up to date on new processes, changes, or procedures.

San Marcos, TX

• Established myself as a resource and leader for my team, including conflict resolution for team members and/or customers.
• Managed a foreign and a U.S. cash drawer.
• Kept up to date on all policies and procedures.
• Assisted management in preparing for all audits and other risk operations.
• Ensured all daily tasks were completed accurately amongst the team.

Marble Falls, TX

• Trained and on boarded new employees.
• Maintained and updated our inventory biweekly.
• Opened and closed the theater; ensuring our workplace was set up efficiently.
• Communicated between shifts and managers to ensure smooth transitions.
• Balanced all employee drawers and managed bank runs.
• Kept reports up to date with cash discrepancies and sales for the day

Marble Falls, TX

I started as a concession worker, but wanted to be of use in every department. Steadily I worked with my management team to not only learn every role, but teach every role to fellow team members. This included working the box office and usher station, along with assisting with inventory