Katherine Doe Email & Phone Number

Norwood, MA, US

Palo Alto, CA, US

• Mapped $30B in active contracts from 7 VMWare systems into Broadcom’s Oracle within 4 months as transition team leader.
• Deployed collaborative SFDC queue management tool across Order Management, Dispute, and Provisioning teams.
• Improved time-to-book 33%; consolidated 17 manual assignment queues into 1 single automated queue matched to skill set required, resulting in an ability to process 23K quarterly orders with fewer FTEs.

Boston, Massachusetts, US

• Led matrixed global business teams in decision making to develop a new subscription model for the US/CAN market, streamlining quoting and invoicing for inside sales using SFDC CPQ. Successful testing led to SMB leader.
• Migrated $4M Finland market onto Salesforce for quoting and invoicing activities, resulting in automated onboarding with ability to offshore billing support at 20% reduction of local costs.

Boston, Massachusetts, US

• Structured proposal, program plan, and financial model and led vendor selection to replace 30+ billing systems across 50 countries; addressed invoicing satisfaction issues leading to enhanced customer purchase.
• Secured $20M investment to fund multi-year quoting/invoicing Salesforce Platform implementation via selected integrator; led to a $17 million cost reduction plan for centralized offshore billing, automated invoicing.
• Developed vision and roadmap for roll-out of new fully integrated platform supported by modern GTM practices.

Lexington, MA, US

• Directed global team of 40+ in revenue operations, key account program, pricing, and product operations.
• Developed and launched the company’s first SaaS product, fraud prevention for tier 1 carriers that achieved a contribution margin of 80% and secured long term agreements with 10 international tier 1 carriers.
• Aligned business processes/systems to integrate Tofane Global operations in France, Portugal, and Dominican Republic, enabling the team to handle an increase in volume of 200%, enhanced visibility of performance KPIs.
• Increased gross margins 10% as Product Sponsor by driving product operations costs down using routing automation for customer customization. Enhanced data analysis of quality metrics, sped up quoting process, and.
• Cut network operating expenses 33% as Business Sponsor for $9M in transformation investments (50% of capex budget) to automate key product operations to lower ongoing operational costs and simplify network ahead of 5G.

Lexington, MA, US

• Achieved $200M in new committed annual revenue, exceeding goal 20%+ by architecting and executing sound pricing strategy and bid guidelines to secure 12-month deal with one of the largest mobile carriers globally.
• Led pricing, deal desk, and product operations including sales tools such as CRM, new ROI analytics, and deal models.
• Secured $1M in funding (10% of capex budget) for network capacity and redundancy expansions; cultivated, assessed, and leveraged a wide variety of input from engineering, operations, and sales teams.
• Gained sales effectiveness, improved pricing, and enhanced contracts through design and training for new CRM application.

Lexington, MA, US

• Managed product and pricing operations for high-growth VoIP startup which grew to $500M as was acquired by KPN in 2008.
• Spearheaded integration of sales, quoting, billing, and rating systems for 600+ disparate accounts into 1 platform for $200M business, during merger of KPN and iBasis business operations. Grew capacity via integration.
• Reduced exposure on $57M of commitment contracts via automations for greater efficiency, transparency, and risk management, enabling portfolio growth from a low of 15% of revenue to 45% of revenue over 3 years.
• Boosted monthly sales up to $10M by securing competitive contracts. Increased quarterly revenues 20% resulting in 30% profit growth by developing highly effective quarterly account plans.
• Eliminated invoicing errors, cut fraud loss, and reduced credit card transaction costs by creating retail fraud protection plan.

Mba, Business

Ba, Economics