Katherine Doe Email & Phone Number

Norwood, Ma, Us

Palo Alto, Ca, Us

• Mapped $30B in active contracts from 7 VMWare systems into Broadcom’s Oracle within 4 months as transition team leader.• Deployed collaborative SFDC queue management tool across Order Management, Dispute, and Provisioning teams.• Improved time-to-book 33%; consolidated 17 manual assignment queues into 1 single automated queue matched to skill set required, resulting in an ability to process 23K quarterly orders with fewer FTEs.

Boston, Massachusetts, Us

• Led matrixed global business teams in decision making to develop a new subscription model for the US/CAN market, streamlining quoting and invoicing for inside sales using SFDC CPQ. Successful testing led to SMB leader setting year end objective to drive 80% of sales at subscription pricing.• Migrated $4M Finland market onto Salesforce for quoting and invoicing activities, resulting in automated onboarding with ability to offshore billing support at 20% reduction of local costs.

Boston, Massachusetts, Us

• Structured proposal, program plan, and financial model and led vendor selection to replace 30+ billing systems across 50 countries; addressed invoicing satisfaction issues leading to enhanced customer purchase experience and additional sales.• Secured $20M investment to fund multi-year quoting/invoicing Salesforce Platform implementation via selected integrator; led to a $17 million cost reduction plan for centralized offshore billing, automated invoicing, and self-service.• Developed vision and roadmap for roll-out of new fully integrated platform supported by modern GTM practices.

Lexington, Ma, Us

• Directed global team of 40+ in revenue operations, key account program, pricing, and product operations.• Developed and launched the company’s first SaaS product, fraud prevention for tier 1 carriers that achieved a contribution margin of 80% and secured long term agreements with 10 international tier 1 carriers.• Aligned business processes/systems to integrate Tofane Global operations in France, Portugal, and Dominican Republic, enabling the team to handle an increase in volume of 200%, enhanced visibility of performance KPIs, and standardized sales processes, pricing guidance, integrated systems, invoicing, and reporting.• Increased gross margins 10% as Product Sponsor by driving product operations costs down using routing automation for customer customization. Enhanced data analysis of quality metrics, sped up quoting process, and reduced customer churn.• Cut network operating expenses 33% as Business Sponsor for $9M in transformation investments (50% of capex budget) to automate key product operations to lower ongoing operational costs and simplify network ahead of 5G preparations.

Lexington, Ma, Us

• Achieved $200M in new committed annual revenue, exceeding goal 20%+ by architecting and executing sound pricing strategy and bid guidelines to secure 12-month deal with one of the largest mobile carriers globally.• Led pricing, deal desk, and product operations including sales tools such as CRM, new ROI analytics, and deal models.• Secured $1M in funding (10% of capex budget) for network capacity and redundancy expansions; cultivated, assessed, and leveraged a wide variety of input from engineering, operations, and sales teams.• Gained sales effectiveness, improved pricing, and enhanced contracts through design and training for new CRM application.

Lexington, Ma, Us

• Managed product and pricing operations for high-growth VoIP startup which grew to $500M as was acquired by KPN in 2008.• Spearheaded integration of sales, quoting, billing, and rating systems for 600+ disparate accounts into 1 platform for $200M business, during merger of KPN and iBasis business operations. Grew capacity via integration to support billing of more than 21 billion call minutes annually • Reduced exposure on $57M of commitment contracts via automations for greater efficiency, transparency, and risk management, enabling portfolio growth from a low of 15% of revenue to 45% of revenue over 3 years.• Boosted monthly sales up to $10M by securing competitive contracts. Increased quarterly revenues 20% resulting in 30% profit growth by developing highly effective quarterly account plans.• Eliminated invoicing errors, cut fraud loss, and reduced credit card transaction costs by creating retail fraud protection plan.

Mba, Business

Ba, Economics