Katherine Eike Email & Phone Number

Winter Garden, FL, US

Continuing my same role from Freeman at Sparks Agency, which was acquired by Freeman Company.

• Skilled in creating schedules, tracking timelines, and developing program content decks.
• Supports Program Leads with invoice processing, vendor onboarding, and travel arrangements.
• Schedules necessary project team meetings or sub-meetings, develops and distributes the meeting agenda, facilitates, and reports out on notes and actionable items.
• Provides on-site and virtual support, ensures clear communication, and collaborates across departments to deliver high-quality results.
• Supports Program Lead and workstream leads on third-party invoice processing and tracking.
• Works with team on planning, execution and post-event reporting and presentations.

Portofino Bay

• Assisted with the check in/check out process
• Help guests with room concerns, moving rooms, assigning rooms, and printing keys
• Informational knowledge of all Universal Studios Parks and Resorts
• Assisted in Club Lounge as needed

Anaheim, California, United States

• Assisted during Media Preview event with C-level executives and 200 trade media
• Managed all onsite concession areas and worked with Aramark
• Assisted with guest issues and guest recovery
• Managed outside vendors prepared before and during the event.

Housing Office

• Assess customer needs quickly and provide solutions proactively
• Provided information about suggestions for housing and floor plans
• Troubleshoot housing reservation issues and act as liaison between students, Engineering, and the Housing Department

Gainesville, Florida, United States

• Represented University of Florida and Florida Gators, and maintained operational policies for all Gators athletic events
• Answered fan questions, solved fan issues, and made fans feel welcome and comfortable at Gator athletic events
• Served as liaison between Gator Boosters, fans, game day staff, and Athletic Department personnel

Adventureland/Liberty Square

• Entrusted with the safety of thousands of guests on the Pirates of the Caribbean attraction at Disney’s Magic Kingdom
• Performed all aspects of ride operations including loading/unloading, crowd control, safety monitoring, ride operation, emergency procedures, and ensuring a superior overall guest experience.

Orlando, Florida Area

• Merchandise sales at Boardwalk Resort store
• Maintained and organized stock, and merchandise displays
• Displayed initiative to solve guest issues independently on a daily basis
• Recognized by peers and superiors eleven times for creating exceptional guest experiences

Bachelor Of Arts - Ba, Hospitality Administration/Management

Activities and Societies: Alpha Phi

Bachelor Of Arts - Ba, Hospitality Administration/Management

Tourism, Hospitality, And Event Management, Hospitality Administration/Management

Activities and Societies: Vice President of THEM Society (Tourism, Events, Event Management Club) and Alpha Phi sorority

Associate Of Arts - Aa

Communication And Media Studies

Education record

Activities and Societies: Key Club, FIDM Fashion Club, Dance team (3 years), and Cheer team (1 year)