• Assisted 6 Oregon Small Business Account Management and Sales reps.• Partnered with brokers to manage customer accounts, provided documents/reports.• Researched and resolved complex member and account issues.• Assembled and shipped member benefit packets via print/build, ordering and/or pdf.• Designed an inventory organization system to maintain accuracy and ensure consistency.• Training, and creation of training documents for new hires and seasonal temps.

• Managed patient billing accounts.• Collected payments via phone, check, and card.• Verified provider payments and researched issues.• Worked aging accounts via phone calls, emails, and billing statements.