Katherine Gillespie Email & Phone Number

Greater Memphis Area

Memphis, Tn

* Responsible for the resolution of deductions through collaboration with sales, brokers and customers. * Analyzed invoices and payments for reimbursement. * Processed and issued payments via check, credit memo or journal entry. * Managed Tier 1 customers: Rite Aid, Walgreens and McKesson Drugs. * Resolved interface and reconciliation issues between Accounts Receivable and General Ledger. * Facilitated training for new hires including Sales. * Prepared monthly reconciliation reports for management. * Collaborated and interacted with various internal and external customer: Advantage Sales & Marketing, Sales, Distribution, Customer Service, Shared Services, Inmar, Carolina Logistics, Genco, Stericycle and Returns Distribution Specialist. * Obtained the appropriate documentation to validate customer deductions.* Assisted in Siebel and SAP system upgrade to facilitate deduction management. Acted as a subject matter expert for the Siebel application.* Researched and resolved customer deductions (disputes, overpayments, returns, refused shipments, advertising, POD's shortages, discount violations).* Analyzed issues by examining financial transactions and sourced documents and contacted the appropriate individuals to achieve resolution.* Maintained a working knowledge of trade policies, standard operating procedures and business processes and applied that knowledge to daily operational functions. * Organized meetings with Sales teams to discuss and resolve issues and identify suggestions for continued process improvement.* Participated in customer score carding process. * Conducted research and prepared reports to determine if monthly goals were achieved.* Organized, created and maintained files.* Handled routine incoming telephone calls and e-mail correspondence with customers and colleagues.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Student UnionServed as dormitory resident assistant.

Diploma