- Handle day-to-day operation of the distillery and support services including hands-on operation of the process (mashing, fermentation, distillation, maturation, blending, etc.), all while ensuring the product meets all quality specifications and is true to brand, and of the highest quality.- Work to ensure team member schedules, production plans and timelines are met.Maintain distilling and operation records to comply with all regulatory reporting and licensing requirements. - Develop and manage the social media and online marketing strategy.- Use a variety of media to oversee the creation of social media and other marketing content to ensure the company is communicating the right messaging to attract and retain customers.- Develop, monitor, and update product content for the website and third-party booking sites.- Participate in branding and design meetings for new products and merchandise.- Verify, prepare, and process orders to ship and report that information weekly and monthly.- Plan and implementation of on-site and off-site events.- Serve as Site Manager during absences of Operations Director. In Site Manager capacity, handle reporting, scheduling, and handle issues as they arise.

- Develop and manage the social media and online marketing strategy.- Use a variety of media to oversee the creation of social media and other marketing content to ensure the company is communicating the right messaging to attract and retain customers.- Develop, monitor, and update product content for website and third-party booking sites.- Participate in meeting regarding branding and designs for new products and merchandise.- Verify, prepare, and process orders to ship and report that information weekly and monthly.- Assist with planning and implementation of on-site and off-site events.- Handle company correspondences by preparing and editing emails and reports.- In the absence of the Operations Director act as on-site manager to be support for the team, handle deposit of money, reporting, scheduling, and other issues that may come up.

- Supervised, coached, and assisted team with guest service, store maintenance, and product promotions..- Identified and interviewed qualified applicants, and extend job offers to the strongest candidates.- Maintained proper inventory levels, ensured stocking, implemented purchasing plans, and maintained contact with suppliers to ensure maximum efficiency in meeting sales goals.- Handled all reporting and deposits of money daily and weekly. - Implemented schedules and cross-training of employees to maintain productivity at all times.- Gathered and completed weekly, monthly, and quarterly reports of experiences and sales.- Fulfilled roles of bartender or server when needed.- Arranged meetings, interviews, and other appointments.

- Acted as manager on duty in the absence of the Front Office Manager.- Assisted Front Office Manager with daily operating procedures, record keeping, reporting, and follow-up with guests, vendors, and staff.- Coordinated priorities with Housekeeping and Maintenance.- Performed duties of Front Desk and Concierge Agent when needed.

- Supervised the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.- Directed the work of, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation. - Acted as a resource to team members.

- Resolved customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.- Trained, coached, and counseled the front desk team to ensure a quality operation.- Inputted reservations and allocated rooms for expected arrivals after checking the guest’s preferences and special requests.- Reviewed invoices and discussed any discrepancies before submitting to accounting.

- Provided professional, courteous guidance and information to guests to make their arrival, departure, and visit as pleasant and rewarding as possible.- Processed guest arrivals and departures including all necessary payments.- Answered inquiries pertaining to hotel services guest registration and travel directions or made recommendations regarding shopping dining or entertainment.

- Planned and implemented resort activities for guests ranging in ages from toddlers to senior adults.- Handled daily cash transactions and kept daily, weekly, & monthly accounting records.- Informed guests of activities in and around the island for their pleasure and adventure.

- Mixed and served drinks to guests on a dinner/entertainment cruise tour of Lake Michigan- Met and followed CEO, Food & Beverage Directors, Cruise Directors, and other management- Ensured guests enjoyed their time on the cruise by dancing, taking pictures, talking about the city, etc.Helped plan and set up for corporate, private, and wedding cruises

- Learned the value of precision and teamwork while working as part of a team to assemble a large generator engine. - Wrote comprehensive procedure manuals for new assembly technicians. - Trained new assembly technicians.