Katherine Gruezke Email & Phone Number

New York, Ny, Us

- Acts as the primary point of contact for hotels, tour operators, small businesses, and cultural institutions nationwide, ensuring strong and lasting partnerships.- Successfully oversees annual contract renewals and effectively renegotiated partnerships to maximize mutual benefits.- Utilizes data-driven insights to assess and quantify the value of current partnerships, making informed decisions for the benefit of both parties.- Develops roadmap for implementing strategic, large-scale partnerships in line with company goals, contributing to overall business growth.- Identifies and terminates ineffectual partnerships, ensuring optimal resource allocation and maintaining a high standard of collaboration.- Works collaboratively with internal stakeholders to understand opportunities and pain points related to partnerships, fostering effective communication and synergy.

Curating unforgettable, surprise getaways for travelers to destinations across the United States

Manhattan, New York, United States

West Newton, MA 4/2020-2/2021 Chelsea, Manhattan NYC 3/2021-1/2022

Boston, Ma

- Led daily operations of the Front Office, overseeing the Front Desk, Bellmen, Doormen, and Concierge.- Coordinated seamlessly with various hotel departments, ensuring a cohesive approach to deliver exceptional guest satisfaction in accordance with Forbes standards.- Monitored and ensured accuracy through daily reports, aligning Front Office spending with the monthly budget for effective financial management.- Utilized Guest feedback analysis to formulate measurable and achievable plans aimed at enhancing Guest Satisfaction Scores (GSS).- Assumed a leadership task-force role at The Michelangelo Hotel in New York City, guiding Front Office and Housekeeping operations.

Greater New York City Area

West Hartford, Ct

- Thrived in a high-pressure environment, successfully multitasking to meet tight deadlines during the hotel opening phase.- Took charge of the hiring process and onboarding procedures for all Front Office staff, ensuring a smooth integration into the hotel team.- Managed purchasing responsibilities for various hotel departments, including the Mini Bar, Housekeeping, and Front Office, and developed procedures to optimize the procurement processes.- Collaborated with the General Manager to develop standard operating procedures for the Front Desk staff, ensuring consistency and efficiency in operations.- Authored a comprehensive training manual covering all facets of the Front Office, contributing to staff development and operational excellence.

New Haven, Ct

I was responsible for the operations of the Front Office which included: Front Desk, PBX, and Bellmen. My responsibilities included: scheduling, payroll, disciplinary actions, training new associates, running/reviewing necessary financial reports, etc.

New Haven, Ct

I held responsibilities in both Front Office and Housekeeping in a Union environment. Throughout the program, I completed “contracts” with all departments in the hotel to learn basic functions as well as managerial responsibilities within those departments, with special focus in the Rooms Division. Upon graduation from the program, I was successfully promoted to Assistant Front Office manager in August 2016.

Portsmouth, Nh

At the desk, I receive guest issues and resolve them in a timely fashion to create a remarkable guest experience, exemplifying the standards set by Marriott Intl. Inc. and Ocean Properties, LLC. I am also responsible for checking guests in/out while also completing the task list for auditing and Back Office use.

Lincroft, Nj

Creating a pleasant guest experience while practicing food safety and customer service skills, while learning the PMS system FOSSE

The Boardwalk Inn & Villas

Completed training for front desk as well as concierge service. Assisted guests in making dining and tour reservations, selling theme park tickets, and troubleshooting any issues with the “MyMagic+” program, while also creating an exceptional guest experience through “Magical Moments”, further promoting Walt Disney’s vision.

Ocean Grove, Nj

Completing back office work as well as occasional housekeeping. Daily tasks included upkeep of lobby, reservations, host for restaurant, set up of continental breakfast.

Philbrook Cafe And Union Court

As a hospitality student, I work within the dining services of UNH. I worked at Philbrook Cafe (Pita Pit) during the first semester and I currently work at the Union Court this semester. I have learned valuable skills as a hospitality student through my practicum here at UNH.

Long Branch, New Jersey

Responsibilities included customer service, baking assistant, stocking products as well as opening and closing.

Old Bridge, Nj

Intern position allowed me to follow the managers through the process of booking parties for couples, bar/bat mitzvahs, proms, sweet sixteens, etc.Hostess position included greeting guests, turn-over, assisting brides and other party holders.

Bs, Hospitality Management & Ecogastronomy

Activities and Societies: Alpha Kappa Psi, Eta Sigma Delta

Sustainable Tourism & Destination Management, Professional Certificate Program

This professional certificate program focuses on "tourism’s potential to achieve environmental, socio-cultural and economic goals"..

Education record

Summer College (3 Cred.), Hotel Management, Tactics For Profitability, 3 Credits

Activities and Societies: The program, Tactics for Profitability, consisted of running a simulated hotel program and completing a 25-page.

Bartending Certificate, Servsafe And Tips Certified