I am a fractional CXer and consultant with a vibrant, people-centered approach (think yellow energy!), I combine strategic insight with an upbeat, collaborative spirit to help organizations achieve impactful results. My core strengths—Achiever, Empathy, Arranger, Positivity, and Input—enable me to navigate complex challenges, build lasting client relationships, and adapt quickly to deliver tailored solutions. I'm passionate about working closely with clients, making a difference, and creating lasting value together. Seeing a need for a collaborative ecosystem focused on the customer, I founded Hive Collaborative, a network of tenured customer fanatic fractionals and consultants. Hive Collaborative is a robust platform for customer and marketing organizations to evolve (or create) their customer-driven growth strategy. Our network is rooted in customer listening, underpinning our mission to deliver data-driven insights for growth. At Hive Collaborative, our team's focus on strategic customer growth has propelled a revenue surge, reflecting our commitment to listening and responding to client needs. We support clients in VOC, customer journey mapping, change management, service, and digital design. We serve B2B, B2B2C and B2C clients.With my track record in fostering strategic account growth and standing up and implementing Voice of the Customer (VOC) programs, with an eye for insights with action, fueling growth across diverse industries. I also lead Hive Collaborativee's Voice of the Customer, Insights and Market Research practice.