Katherine Hanlon Email & Phone Number

San Jose, Ca, Us

Fly CRJ 700 & 900 in a Part 121 airline operation.

Oakland, California, United States

- Accomplished early upgrade to CE-525 Captain based on exceptional leadership skills, and demonstrated safety record.- Conduct flights under FAA part 135 regulations in a crew environment.- Tailor flight experience to each client’s needs, ensuring necessities onboard a clean aircraft, and providing alternative options when requested destination becomes unsuitable.- Coordinate with FBOs to ensure seamless service to passengers as well as timely departures.

Oakland, California, United States

- Conduct duty log audits and process pilot bonus incentives - Managed and maintained administrative processes and tasks for the Flight Operations department. (thru 12/22)- Interviewed pilot candidates (thru 12/22)- Managed Electronic Flight Bag program and oriented new pilots with company applications (thru 12/22)

San Jose, Ca

- Provided flight and ground instruction for primary and advanced students at a Part 61 flight School.- Conducted flight reviews and FAA Wings flight activities.- Conducted stage checks for Student pilots to ensure they are ready for the next phase of training.

Menlo Park, Ca

- Managed Brown Bag training series for team members, and supported Service Delivery Managers with operational requests.- Oversaw and executed the management of new resource quotes, open job requisitions, and new hires.- Initiated approach to identify and fix breaks in employment procurement process through crowd sourcing solutions.

Fremont, Ca

- Applied and executed various Human Resource processes including the onboarding and offboarding of employees, maintenance and audit of personnel information, and review of all HR-related data transactions.- Development, implementation, and delivery of various HR programs and initiatives.- Initiated multiple efficiency initiatives including a managed learning management system to more efficiently manage employee course enrollment, course assignment, and progress reporting as well as a master log to track compliance with California for Supervisor Anti-Harassment training.- Streamlined process in the provision of training and support to international colleagues, ensuring to include best practices and available resources.

San Jose, Ca, Usa

- Oversee day to day operations of over 20 aircraft, 20 staff members, across 3 airport locations.- Designed an informative, easy to understand document on foreign citizen training regulations.- Streamlined efficiency by updating antiquated processes while reducing cost of various office procedures by almost 20% through the extensive use of internal tools and Google applications.- Provide training and performance tracking for new hires.- Reduced disruptions to customer flights through the proactive anticipation of aircraft maintenance needs while scheduling preemptive coordination repairs with maintenance personnel.- Provide ongoing customer support through account creation, scheduling instructor and aircraft resources, and flight training guidance.- Improve personnel schedule efficiency through system training, scheduling, account assistance, and support with customers.- Boost customer and operation support efficiency for two other airport locations through enhancing coordinating activities between various offices on resource needs and aircraft relocation to meet demand increases.- Liaison with County, State and Federal agencies to ensure compliance with all California, County, and Federal hazardous materials regulations.

Milpitas, Ca

- Managed sales and operations of three coffee bars/ express grab & go stands, including 8 employees. Ensured staff and facilities complied to Aramark standards and policies. - Coordinated logistics of food delivery from main kitchen to satellite cafes, and provided back-up delivery support when challenges arose.- Recorded inventory, sales, and operational expenses from three locations, and utilized metrics to modify inventory levels and employee schedules.- Increased customer involvement and satisfaction through monthly marketing campaigns and surveys.

Palo Alto, Ca

- Managed 5-8 workshops monthly and 6 advanced week-long product training courses annually.- Expanded workshop venues by researching new facilities, negotiating contracts, and maintaining vendor relationships.- Increased marketing even attendance through email promotions, venue changes, and customer appreciation events.

San Jose, Ca

In conjunction with my Sociology studies at SJSU, I partook in an internship in a field of interest for me. This internship allowed me to combine my Sociological education and love of aviation into an internship where I analyzed a component of the aviation community. - Collected and analyzed information on aircraft maintenance facilities- Conducted extensive research on aircraft for potential charter company - Compiled reports and presented research findings to CEO- Created and launched a survey for aircraft owners about maintenance needs

Palo Alto, Ca

The main front desk receptionist at one of VMWare's facilities. - Handled heavy phones, answered and transferred client calls to appropriate personnel/ department- Responsible for ensuring only personnel and approved guests were allowed in the building- Maintained and updated VM web directory- In charge of ordering and tracking supplies

Galesburg, Il

The career center was an active office that worked diligently to bring opportunities to students. They not only provided resume and skill building assistance, but also hosted internship and career fairs for students. My position allowed me to assist in the various aspects and gain invaluable knowledge.- Researched jobs and internships for career and internship fairs- Telephoned companies and graduated to update records for fairs and surveys- Updated and maintained records in FileMaker Pro

Citrus Heights, Ca

A unique two year internship designed specifically for high school students. The internship allowed me to participate with all of the responsibilities of a full time employee while still attending high school.- Responsible for ensuring customer's privacy and accurately performing my duties while working with the sensitive nature of customer's banking accounts - Responsible for maintaining and balancing a cash drawer of $12,000 - 15,000 dollars- Reviewed and analyzed account data when customers inquired about their account(s) - Completed various different types of account transactions, and ensured accuracy of transaction- Additional responsibilities included verifying ATM deposits and assisting in keeping the ATMs stocked