Kate Hicks Email & Phone Number

Houston, Tx, Us

Huntsville, Tx, Us

Sam Houston State University

Huntsville, Texas, United States

As an experienced professional, I have successfully interviewed and nurtured leadership candidates, providing comprehensive written and hands-on training to foster their growth within the organization. **Inventory Management Expertise:**- Ensured optimal inventory levels aligned with business needs using advanced periodic inventory control systems.- Monitored key performance indicators, implementing lean systems adjustments to meet and exceed quotas.**Accounts Payable and Financial Operations:**- Proficient in inputting invoices and managing accounts payable with a keen eye for detail.- Expertise in reconciling invoices, maintaining strong vendor relationships, and executing the printing of payroll checks for restaurant operations. **Vendor Relationship Management:**- Extensive experience in contacting vendors for various purposes.- Skilled negotiator, obtaining the best prices and ensuring timely delivery of products and services.- Strong communicator conveying precise information, including product requirements, delivery schedules, and payment terms. **Quality Control Specialist:**- Extensive experience in developing and executing quality processes.- Skillful in implementing quality control procedures, managing quality control teams, and analyzing data to enhance organizational performance.- Committed to maintaining the highest level of quality in all operational aspects. **Strategic Operational Leadership:**- Collaborate with managers in developing performance goals and long-term operational plans.- Set strategic goals for enhanced operational efficiency and increased productivity.- Analyze current operational processes and performance, recommending and implementing improvement solutions.- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into key initiatives' goals, progress, and obstacles.

**Results-Driven Operations Leader | Exceptional Team Builder | Customer-Centric Strategist**🌟 Proven track record in building and leading successful teams, optimizing production processes, and elevating customer service standards. 🌟👥 **Team Leadership and Development:**- Spearheaded the recruitment, training, and supervision of a dynamic team of over one hundred members.- Focused on coaching and professional development, ensuring a high-performance culture.🔄 **Production Optimization:**- Diagnosed and addressed production bottlenecks, significantly reducing average wait times from 5+ minutes to under 3:30.- Implemented strategic adjustments to enhance operational efficiency and overall guest satisfaction.🛎️ **Customer-Centric Focus:**- Prioritized outstanding guest service through continuous training initiatives based on customer feedback and customer-facing KPI scores.- Ensured a customer-centric approach across all aspects of operations.🍽️ **Holistic Restaurant Management:**- Oversee all facets of restaurant operations, including Food Safety, Customer Service, Inventory Management, Training, and Personnel Management.- Conducted financial responsibilities, including counting money, making bank deposits (up to $6,000), and investigating/resolving complaints regarding food quality, service, or accommodations.💡 **Key Competencies:**- **Strategic Leadership:** Proven ability to lead and inspire teams toward achieving common goals.- **Operational Excellence:** Skillful in identifying and addressing operational bottlenecks for enhanced efficiency.- **Customer Service:** Committed to delivering exceptional customer experiences through continuous training and improvement.- **Financial Acumen:** Experienced in financial responsibilities, including managing substantial cash amounts and ensuring financial compliance.

Huntsville, Texas, United States

**Talent Acquisition Specialist | Financial Steward | Results-Driven Operations Manager**🌟 Accomplished professional adept at recruiting, onboarding, and training top-tier talent, while ensuring financial integrity and operational efficiency. 🌟👤 **Talent Acquisition and Development:**- Led the end-to-end recruitment process for in-shop and driver positions, interviewing, onboarding, and training qualified applicants.- Cultivated a skilled and cohesive workforce through effective communication and ongoing professional development.💼 **Financial Management:**- Managed cash registers, consistently balancing and calculating deposits, often exceeding $2,000.- Ensured secure bank drops, preventing and investigating any discrepancies or errors.🤝 **Employee Performance Optimization:**- Supported staff results by clearly communicating job expectations, planning, monitoring, and appraising job performance.- Fostered a positive work environment conducive to employee growth and success.📅 **Scheduling Expertise:**- Brought extensive experience to scheduling processes, demonstrating meticulous attention to detail.- Committed to maintaining accurate and up-to-date schedules to facilitate efficient management and operational excellence.💡 **Key Competencies:**- **Talent Acquisition:** Proven ability to identify, recruit, and develop high-performing teams.- **Financial Integrity:** Skillful in managing cash registers, calculating deposits, and ensuring financial accuracy.- **Leadership and Communication:** Effective in guiding teams through clear communication and performance monitoring.- **Scheduling Efficiency:** Detail-oriented with a commitment to maintaining accurate and up-to-date schedules for optimal operational performance.