Katherine Hunter Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

London Area, United Kingdom

• Managed caseload of 50+ individuals facing homelessness and unemployment, supporting them to secure homes and jobs.• Collaborated with government partners and communicated effectively with stakeholders.• Led new business initiative, enhancing Beam's scalability through external collaborations.• Achieved social impact targets through strong calendar management.• Proficient in data-driven decision-making, tracking progress with metrics and KPIs.

• Lead a team of 11 customer operation advisors supporting customers with any queries via email, live chat and phone. • Deliver monthly 1:1s. • Coaching and development of the team.• Use of CRM such as Intercom, Salesforce, FreshDesk.

Edinburgh, Scotland, United Kingdom

• Telephony-based customer services. • Handled inbound customer queries regarding pensions and investments.• Handling of sensitive information - GDPR trained.• Administrative work.• Working from home (remote job).• Familiar with Microsoft Teams, Outlook, Word, Excel.

Dunfermline, Scotland, United Kingdom

• Worked to high targets, which required quick decision making, whilst maintaining attention to detail. • Cross-trained as:• An Instructor: training new hires on the process, conducting presentations to new training groups, and developing training materials. • Problem solver: escalated customer issues and focuses on fraud investigation • Proxy team leader: Would take on team leader responsibilities, if any of the team leaders are off, to help ensure that a shift of 120 employees runs efficiently. The role involves working under pressure, ensuring that targets are met and great communication skills.

Mexico City

• Worked as an ESL teacher in Mexico City. • Offered one-to-one private lessons and group lessons, tailored to the student's needs and abilities.• Responsible for creating timetables, and lesson plans, correcting homework, and maintaining contact with students.

Edinburgh, Scotland, United Kingdom

• Customer services. • Cross-trained in several areas: customer returns, handling complaints, check-outs, and delivering goods. • Ensured a positive customer experience. • Worked part-time whilst studying full-time. • Worked as part of a small team.

Ma (Hons) Portuguese And Linguistics, 2:1

Activities and Societies: Additionally, I was a producer for a show on the Edinburgh University student radio station FreshAir.

Master Of Arts - Ma, Letras

• Studied for one year at PUC in Rio de Janeiro as part of a year abroad. • Studied a range of courses within and out of my degree, such.