Katherine J. Email & Phone Number

Mesa, Az, Us

Chandler, Arizona, United States

• Reviews business processes to ensure they are aligned with established controls.• Performs control evaluation testing to ensure controls are properly executed to mitigate risk within the environment, performed as documented and evidenced with supporting artifacts.• Provides control evaluation observations, feedback, and recommendations to stakeholders.

Chandler, Arizona, United States

Access Request Tool (ART) Form Team 2018 – 2021• Creation of new and maintenance of existing access request forms:o Facilitated business stakeholders to define business requirements for the creation and maintenance of access request forms within the Access Request Tool (ART) enterprise application.o Created functional design requirements based on the defined business requirements and feedback from stakeholders.o Developed access request forms based on the approved business and functional design requirements.o Created testing scripts and actively participated in monthly user acceptance testing (UAT), production readiness testing, and production deployments. o Awarded commendation for Onboarding 600 new applications into the ART form request system within a six-month period, an increase of 80%.• Maintained and certified over 300 team document items using Microsoft Office, Documentum DMS, and SharePoint sites to ensure the processes followed established policies and met audit requirements.

Chandler, Arizona, United States

Quality Assurance, Documentation, and Audit (QaDA) Team 2010 – 2018• Launched the Quality Assurance, Documentation and Audit team (QaDA) team:o Collaborated with the Access Management managers and team representatives, Access Management Audit representatives, KPMG, and Risk Management to ensure the established quality assurance checklists and workflow processes met all necessary requirements.o Developed scripts using Galvanize ACL Analytics to automate the quality assurance processes to increase the number of requests that could be reviewed in a day and to reduce issues that could occur during manual QA processes. o Utilized scorecards for each review to provide quality rating and aggregate the data for monthly quality performance.o Identified training and coaching opportunities to help improve team member performance and overall quality scoring.o Identified risks and problem areas to recommend changes to standards, policies, or procedures to correct deficiencies and improve performance.• SharePoint Administrator for six QaDA and EAM partner sites and a SharePoint solution advisor for EAM and partners.o Created the Audit Portal site used to track Audit and Sarbanes-Oxley (SOX) corrective actions for EAM.o Created the EAM Control Site used by the CER to request testing data from EAM which centralized the process into a request system to organize all testing samples, related communications, and evidence into packages for future retrieval.o Created the Access Security Audit Central site that serves as a centralized single point of contact for data and information requested from Wells Fargo Audit & Security, and the TOG Risk Management Audit Coordinator community.• Served as the technical writer for access provisioning and deprovisioning processes and procedures.• Functioned as the department’s Records Management Coordinator to ensure official records were accurately classified, retained, and disposed according to established records retention schedules.

Chandler, Arizona, United States

Access Provisioning Team 2005 – 2010• Completed operational tasks in support of identity lifecycle management requests, including user account and access provisioning and deprovisioning, in accordance with established Active Directory, Exchange, Wholesale, Mainframe, and UNIX/LINUX policies and procedures.• Established quality assurance (QA) processes for LAN, Active Directory, Exchange, and UNIX provisioning and deprovisioning requests manually completed by the provisioning analysts:o Reduced the error rates to be less than 3% per provisioning analyst that completed these types of requests. This in turn reduced the number of escalations received through department managers and problem tickets submitted.o Developed and maintained a Microsoft Access database for tracking and reporting requests reviewed during the QA process. o Implemented weekly and monthly QA reports for management to use as feedback during provisioning analysts’ performance reviews.o Assisted manager in developing a business case proposal to establish a full-time QA team which management approved and then implemented 4th Quarter 2009.• Functioned as the department’s Records Management Coordinator to ensure official records were accurately classified, retained, and disposed according to established records retention schedules.• Coordinated a project to centralize and then certify all department provisioning documentation.• Served as the technical writer for access provisioning and deprovisioning processes and procedures.• SharePoint administrator for team’s website, including organizing and completing a project to migrate existing EAM websites to SharePoint 2005 platform.

Tempe, Arizona, United States

• Manually migrated Exchange email accounts and data between the Norwest and Wells Fargo domains during the Norwest system integration project.• Completed operational tasks in support of identity lifecycle management requests, including user account and access provisioning and deprovisioning, in accordance with established Active Directory (AD) and Exchange policies and procedures.• Established internal Active Directory and Exchange access administration training classes, including training agendas and guides, for onboarding of new trainees onto team.• Served as the technical writer for Active Directory and Exchange processes and procedures.

Graphics Information Technology

Associate Of Occupational Studies, Computers And Network Technologies